I brought my vehicle in for a P200A code and had to pay $271.00 because I was told this wasn’t a Kia issue. I received a new engine March or April of 2023 and given a lifetime warranty. This should be covered by that! I was told the intake manifold was not part of the engine. Of course it’s part of the engine I’m not an idiot! Then I was told the intake manifold was not replaced when the engine was, the same one was put back onto my Sportage. How do I know it was taken off and put back on correctly? How do I know the integrity of the part was not compromised during the repair!? When the engine was replaced I had to bring my vehicle back because they forgot to put the plug in for the fan and my air was not working. I bought this vehicle brand new from Kia in Matteson and I truly believe I was sold a lemon!! It’s had way too many engine issues since I purchased it than a new vehicle should have!! I know Kia could care less what 1 person thinks of their service but when it comes time for a new vehicle, I will think long and hard about another Kia. I believe I should be reimbursed for the diagnostic test and have the intake manifold replaced by Kia.
8/14/2024
Micheal R. VERIFIED CUSTOMER
Kyle was awesome to deal with.
8/14/2024
Michael M. VERIFIED CUSTOMER
You’re lucky to have Melissa. She communicates everything very well.
8/14/2024
Aki K. VERIFIED CUSTOMER
Kyle was GREAT!
8/14/2024
Edward O. VERIFIED CUSTOMER
Thank You for the good communication. It's nice to get factual feedback.
8/14/2024
Mary L. VERIFIED CUSTOMER
Everything was fine
8/13/2024
William Y. VERIFIED CUSTOMER
Well done Kyle, thanks for taking care of my issue.
8/11/2024
Mykea J. VERIFIED CUSTOMER
I was satisfied with the mechanical service that I received today. However, I was unsatisfied with the car wash that I received at the dealership. I noticed several scratches left on my front windshield, side window of the backseat, front hood, and the top of my car that weren't there before my appointment. If you'd like to discuss this further, please give me a call. Thank you.
8/10/2024
William T. VERIFIED CUSTOMER
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8/10/2024
Cameron J. VERIFIED CUSTOMER
Excellent experience
8/9/2024
Ivy S. VERIFIED CUSTOMER
Melissa was very friendly and helpful, especially considering it was only the second time bringing my vehicle in to be serviced and I wasn’t sure what kind of oil change I needed. She also suggested I replace my air filter and had my vehicle checked for the two recalls that were on it. She made it a much easier experience than I was expecting
8/8/2024
Jennifer W. VERIFIED CUSTOMER
Kyle was super helpful, kept me informed and was realistic on the timeline for the service. Thank you!
8/8/2024
Daniel F. VERIFIED CUSTOMER
Great stuff
8/8/2024
Philip T. VERIFIED CUSTOMER
I always receive good service when I bring our car in.
8/8/2024
Michael Z. VERIFIED CUSTOMER
Service was completed in a timely manner. Melissa was courteous and explained our service in detail.
8/7/2024
Gerald S. VERIFIED CUSTOMER
Service completed in timely and courteous manner!
Kyle was neat and professional.
I am very satisfied.
8/7/2024
Carrie M. VERIFIED CUSTOMER
She was very helpful.
8/7/2024
Nelson V. VERIFIED CUSTOMER
very professional
8/6/2024
Juan F. VERIFIED CUSTOMER
She is very polite
8/6/2024
Alan B. VERIFIED CUSTOMER
Service was great, short wait time. Would definitely recommend dealership!