Had a great experience today (9/30) with only a planned oil change but was even able to get a recall in (that would’ve taken me a month to schedule at Hawkinson) thanks to the extremely helpful gentleman that helped me today. Super appreciative.
9/30/2023
Lois C. VERIFIED CUSTOMER
Was not happy at all, came to get my oil change. Just ax cut that glue the piece that was over. My license plate was hanging down. And the manager Amanda said I had to have an appointment. I feel that was veri'm professional for me to make an appointment to come back to get a piece Glue up.
9/30/2023
Richard L. VERIFIED CUSTOMER
Steve was great and the services spectacular. We were in and out with an hour
9/30/2023
Richard B. VERIFIED CUSTOMER
Need longer hours for oil ch
anges
9/30/2023
Joy P. VERIFIED CUSTOMER
The follow up regarding the service time and process was not communicated well. I had to call and send my spouse in order to receive consistent replies to my messages.
9/30/2023
Donna B. VERIFIED CUSTOMER
Services were great as always
9/30/2023
Larry S. VERIFIED CUSTOMER
Great service
9/29/2023
Alvin C. VERIFIED CUSTOMER
Keep up the great customer service.
9/29/2023
Colin C. VERIFIED CUSTOMER
ok
9/29/2023
Liz H. VERIFIED CUSTOMER
The service took 2-1/2 hours to complete. For the oil was changed, tires rotated, and PMs were completed. I was shocked it took this much time to complete that work. Did the technician take lunch during this time period?
9/29/2023
Kathleen O. VERIFIED CUSTOMER
This was the 3rd appointment to install a door handle and it still was not painted the right color. Very dissatisfied with incompetence of whoever Kia has doing the painting portion of the work.
9/29/2023
Julian V. VERIFIED CUSTOMER
I have to wait for a new version of the recall to fix the center seats problem.
9/28/2023
Philip K. VERIFIED CUSTOMER
Service department is run professionally. Waiting room is spacious and clean. Offering of complimentary coffee and variety of snacks is icing of the cake. The Dealership is very customer focused. THANKS!
Philip K
9/28/2023
Kalvin N. VERIFIED CUSTOMER
Thanks
9/28/2023
Kathy S. VERIFIED CUSTOMER
I was very satisfied bc he answered all my questions plus additional questions I had regarding my phone connection and other questions
He was very courteous and let me know exactly the progress of my vehicle repair.What I didn't understand he took the time to explain it to me. He is a really nice person and always pleasant and helpful..
Which I appreciated.
My car was cleaned and service was great.
9/28/2023
Gregory B. VERIFIED CUSTOMER
Car sat for 20min and Noone came to get me
I had to ask for my car at the counter
9/28/2023
Thomas S. VERIFIED CUSTOMER
My visit was fast and correct
9/27/2023
Therese Z. VERIFIED CUSTOMER
Always friendly and knowledgeable. Everyone there should be commended for excellent customer service.
9/27/2023
Rickey S. VERIFIED CUSTOMER
You guys were GREAT!
9/26/2023
Robert Z. VERIFIED CUSTOMER
The oil change and recall reservation process went extremely well.