Terrible customer service!! Made appointment for 7:30am because I was told it would take 1-2 hours and I needed the vehicle to use that morning. Dropped it off night before. Didn’t hear ANYTHING all morning, so I started calling. Called at least 10 times, no answer even going through the operator. One operator said she’d hand walk a note back to service, still NO RESPONSE!! Left several voicemails, still NO RESPONSE!! Finally at 3pm, 6 hours AFTER the car was promised I get a TEXT saying they STARTED on the car!!!!!! WORST experience I have ever had ANYWHERE and you can bet I’ll be posting this!!!!
10/18/2023
Edgar C. VERIFIED CUSTOMER
I was told that I needed an authorized OEM noc sensor installed by KIA because there was an engine recall, that if the noc sensor was not replaced by then and there was infact an engine issue that it would be replaced by KIA under and extended warranty. When I returned the gentleman stated after the fact that this was infact not true and that no extended warranty was available for this engine after work was completed.
10/18/2023
Lessie C. VERIFIED CUSTOMER
My vehicle was towed there on Thursday, was told someone would call me, no one called until Monday, asking me what kind of vehicle did I have, which lets me know that my car just sat there.
10/18/2023
Miles P. VERIFIED CUSTOMER
Nothing against ismael, but the problem is not fixed.
10/18/2023
Ryan K. VERIFIED CUSTOMER
Great job
10/17/2023
Susan L. VERIFIED CUSTOMER
Nice job. Thank you.
10/17/2023
John S. VERIFIED CUSTOMER
You guys at Orland Park Kia made everything very easy and enjoyable, no pressure and you guys weren’t out of your way to make everything go as smooth as possible. I would recommend you guys to everyone I know.
10/17/2023
Meghan W. VERIFIED CUSTOMER
Steven got me in an out for my oil change with no hassle . Orland Kia is hands down the best dealer in the game .
10/17/2023
Kristen G. VERIFIED CUSTOMER
I don’t need a call. My only dissatisfaction was with the amount of time it took to get my oil changed. My appt was for 11am and my car was not ready until 1pm. That amount of time was not anticipated.
10/16/2023
Prasanna M. VERIFIED CUSTOMER
The service I received from the service person was excellent. I was there for my first oil change. Would have preferred a better brand of oil other than duramax.
10/15/2023
Tamara L. VERIFIED CUSTOMER
Michael Cooksey and International Kia have always provided me with excellent service.
10/15/2023
Brandon A. VERIFIED CUSTOMER
Very good service.
10/15/2023
Linda P. VERIFIED CUSTOMER
Everyone was very nice and accommodating.
10/14/2023
Joann M. VERIFIED CUSTOMER
I dropped my vehicle off the night before and came back the next day and had to wait a hour for them to start my vehicles door handle that broke off as I was trying to open the door. The people were apologizing but the reason i dropped it off the night before was I assumed it would be done the 7 hours that it was there .
10/14/2023
Matthew J. VERIFIED CUSTOMER
Very friendly and helpful
10/14/2023
Charles C. VERIFIED CUSTOMER
Very professional & personable!
10/14/2023
James J. VERIFIED CUSTOMER
Ismaeel was friendly, courteous and extremely professional. This was my first time having my Kia serviced at your dealership. I will definitely be returning for all my service needs.
10/13/2023
Gerald H. VERIFIED CUSTOMER
He was very helpful with a complicated problem. Did everything he could.
10/13/2023
Maria Z. VERIFIED CUSTOMER
Great initial service visit! thanks
10/12/2023
Susan H. VERIFIED CUSTOMER
Mike was great. Excellent customer service. Answered all my questions. I will be back!