Aaron was great! He got me in and out in about an hour for what was really an emergency. I really appreciated the effort.
1/21/2026
Michelle M. VERIFIED CUSTOMER
I was told car will he ready at 12:30 pm. I called at least 15 times to find out status of my car and wanted to speak to Alex but he never answered my calls. I left several messages with operator and service department. I told whoever answer the calll I need my car as I have a doctors appointment at 2:15 pm. Alex finally called after when I was at the doctor office. Alex lacks of customer service and should be trained to return calls. Bybthecway his voice mail was full.
1/20/2026
Maria A. VERIFIED CUSTOMER
Thank you Anthony for job well done.
1/20/2026
William U. VERIFIED CUSTOMER
Very professional, He went above and beyond, in making my experience pleasant, informative, and easy.
1/20/2026
Catherine K. VERIFIED CUSTOMER
I had a really good experience at Northridge Toyota, especially with Heidi Buchanan. She was patient, clear, and genuinely looked out for my safety. She noticed a tire issue I hadn’t realized was serious and took the time to explain everything without pressure. I appreciated her honesty and the fact that the work that truly needed to be done was recommended. I felt comfortable and well taken care of throughout the visit. Thank you, Heidi.
1/20/2026
Ricardo E. VERIFIED CUSTOMER
Didnt call me back regarding my vehicle being ready for pickup. Didn’t tell me I needed to call in advance to pickup my truck for a “late pickup”. Couldn’t use my truck for work today. Also didn’t give a second key even though the invoice says 2nd key on it. Didn’t even bother cleaning up the coolant spilled all over my engine bay!
1/20/2026
Hamlet M. VERIFIED CUSTOMER
Had an appointment and waited 3 hours.
1/20/2026
Natalia Z. VERIFIED CUSTOMER
Always amazing service by alex
1/20/2026
Paul P. VERIFIED CUSTOMER
Wait time is longer than usual for today's visit and they forgot to put the sticker on the windshield for the next service.
1/20/2026
Darcy F. VERIFIED CUSTOMER
After waiting three hours, I received a message asking if I wanted my tires aligned and telling me what it would cost. I had prepaid for a service package. And, at that moment was not sure if the tire alignment was included. At home, I found my earlier receipts in the glovebox and yes, that service should have been included. Not a happy customer today.
1/20/2026
Sergey Z. VERIFIED CUSTOMER
????
1/20/2026
Richard Y. VERIFIED CUSTOMER
Always a pleasure working with Anthony.
1/19/2026
Robert C. VERIFIED CUSTOMER
Excellent service
1/18/2026
Diana C. VERIFIED CUSTOMER
Muchas gracias siempre han sido muy amable conmigo
Gracias
1/18/2026
Ping W. VERIFIED CUSTOMER
Awesome!
1/18/2026
Egor U. VERIFIED CUSTOMER
Your mechanics changed seat position, adjusted A/C, turned off headlights, changed view of digital meter, and all of that was required to change motor oil in a car?
1/18/2026
Shane T. VERIFIED CUSTOMER
Purchased a gold certified 160 point inspection vehicle and was sold a car that had issues. Was told to pay over $500 out of pocket to fix issues although the car was just purchased. Broken tpms sensor and alignment issues.
1/18/2026
Delia C. VERIFIED CUSTOMER
Jeffrey Johnson is the best. It’s a pleasure to bring my car to Northridge for service with such nice people. Thank you Jeffrey.