Northridge Toyota Auto Repair Service

I always request Jeffrey, as he is consistently kind, supportive, and provides clear, professional explanations of the service and required actions.

I feel he did an amazing job providing me with the best service for my vehicle. He went over the issues with me that needed urgent attention and not to mention what other options I had as well

Jack provided great & timely service.

Hw was kind and prone to help me solve any request..

Jeff was great and knowledgeable He got me in and out very quickly and made the process easy

El vehículo me lo entregaron igual con el mismo defecto hable con el vendedor y me dijo que el no puede hacer ya nada que tengo que hablar directo con él gerente oh el sr de financiamiento

Excellent customer service and excellent work on my vehicle!

My service advisor John was awesome, efficient, polite and made my experience seamless

Oil change & tire rotation was fine but you guys over inflated my tires. On the display, it shows my tires were inflated to 38 & 39. On my door it says 35 PSI. As the tire spins when driven, the PSI rise to 40 & 41. Are you sure your mechanics are ASE certified or at least have a common sense when airing the tires? Look at the gauges as airing up the tires. Idiots.

Excellent, fast, and efficient service.

jack is very helpful his fast and quick i didn’t wait a long time on the waiting lane.

I had to wait for the service advisor for 15 minutes to find him.

Ok, will do.

She was kind of rude.

Aaron was on point, quick and courteous. Thank you Toyota team.

It was my first time having my new vehicle serviced and this is by far the worst service appointment experience I have had. The lack of customer service and basic people skills is appalling and a shame to the Toyota name! The wait times and lack of communication made me feel like I was not a valued customer. I expected more/better, its disappointing and makes me not want to return to this location for future services. If I knew the service was going to be this poor I would've bought my car elsewhere, Northridge Toyota does not deserve a single penny more from me - im so glad this service was "free" (lets be honest its in the sticker price)! Don't bother harassing me with emails or trying to contact me to "discuss how we can make you completely satisfied with your overall service experience", just do better! Mandatory customer service training or hospitality training to help staff learn how to be kind humans is a good start :) If this personnel issue stems from the way management treats staff and/or expectations the Northridge Toyota locations holds - you need to do some serious reflecting because its tainting your reputation. Everyone i spoke to about my experience had nothing but bad things to say... seriously hope you all consider my feedback as you continue to expand because if its not addressed now issues will only get worse.

Jeffrey was a great service advisor.

EVERYTHING IS GREAT. FAST IN AND OUT. THANKS

Mr **** displayed an impressive display of competence and integrity in his ability to make my visit a complete success. His comprehensive understanding of task management was evident. The follow up analysis provided a clear picture of the process, allowing me to make a clear assessment and prioritize an amicable decision…. I am very pleased with the outcome.

Great job