I took my car in for service, and when I got it back, the paint on the hood was scratched. The service manager gave me the option of either accepting a touch-up or doing nothing about it. They offered to have me bring the car back for a touch-up, but I don’t think that’s fair considering it’s a new car.
I’m very dissatisfied with how this situation has been handled. Because of this experience, I will not be bringing my car back for service, and I will not recommend that my family or friends purchase a vehicle from Northridge Toyota. I also plan to share my experience in reviews on various websites and social media platforms.
3/15/2026
Shereef E. VERIFIED CUSTOMER
Very efficient and quick service. Thank you
3/15/2026
Alex C. VERIFIED CUSTOMER
Jeffrey was great!
3/15/2026
Sheila S. VERIFIED CUSTOMER
Great experience. Thank you so very much
3/15/2026
Mynor C. VERIFIED CUSTOMER
No good
3/14/2026
Ana V. VERIFIED CUSTOMER
Anthony very nice service I fell so happy Thank you
3/14/2026
Raul P. VERIFIED CUSTOMER
My car came back with a light scratch on the passenger fender, the A pillar was smudged, and the foot guards were left super dirty. No one cleaned up after themselves after the work.
3/14/2026
Ntombizodwa Z. VERIFIED CUSTOMER
The staff was really helpful
3/14/2026
Nina T. VERIFIED CUSTOMER
They are nice and very good in fixing things
3/14/2026
Alondra M. VERIFIED CUSTOMER
I took my husbands Tacoma yesterday for an oil change, when I spoke to the rep I made sure I mentioned that and he said yes upon drop off. My husband checked today and the truck has dirty oil, so why was I told it was done when it wasn’t. Especially if I requested one and the tech told me 3 are covered by Toyota, now my 1 of 3 are taken and the service wasn’t even done. Please get back to me on this. Thank you, ****-****-xxxx or my husband at ****-****-xxxx
3/13/2026
Cecilia C. VERIFIED CUSTOMER
Estuve satisfecha con el servicio, y me gustó el profesionalismo con que tratan a los clientes
3/13/2026
Azucena M. VERIFIED CUSTOMER
Good service from noel
3/13/2026
Bailey F. VERIFIED CUSTOMER
Noel is always great. He’s super helpful. Great service.
3/13/2026
Maria C. VERIFIED CUSTOMER
No comment
3/13/2026
Ann N. VERIFIED CUSTOMER
She was quick and efficient.
3/13/2026
Adolfo R. VERIFIED CUSTOMER
Joe is a professional person he answered all my questions and was very friendly
3/12/2026
Tamra C. VERIFIED CUSTOMER
Anthony Madrigal is the reason I keep coming back for service.
3/12/2026
Per A. VERIFIED CUSTOMER
I give Jeff 5 Star. Good Custom Service and easy to work with.
3/12/2026
Massoud F. VERIFIED CUSTOMER
Thank you so much for your great service.????????????
3/12/2026
Guillermo S. VERIFIED CUSTOMER
Great service I had I appreciate so much Thank You