Joe is very nice person also him know how take care customer
2/9/2026
Neptalia S. VERIFIED CUSTOMER
I’m very satisfied with your service, and with Joe ****, very polite person.Thank you for your service.
2/9/2026
Crystal H. VERIFIED CUSTOMER
B
2/8/2026
Larryanne B. VERIFIED CUSTOMER
Jeff is always a delight to work with. Extremely helpful and nice.
2/8/2026
James C. VERIFIED CUSTOMER
Went above and beyond customer service.
2/8/2026
Oscar A. VERIFIED CUSTOMER
Thank you for your kindness and helpfulness.
2/8/2026
Andres O. VERIFIED CUSTOMER
quick, informative, efficient.
2/8/2026
Boonmit W. VERIFIED CUSTOMER
You’re the best
2/8/2026
Sergio A. VERIFIED CUSTOMER
N/A
2/8/2026
Tita M. VERIFIED CUSTOMER
Jack was very patient helping/ showing us set up our car google map.
We be going back to see him next time. Car service was delivered on time as promised,
2/7/2026
Hector R. VERIFIED CUSTOMER
Great help and attitude
2/7/2026
Shelia E. VERIFIED CUSTOMER
Shirley was professional.
2/6/2026
George H. VERIFIED CUSTOMER
Did not receive 7 pin rewiring for towing as requested.
2/6/2026
Robin M. VERIFIED CUSTOMER
Always enjoy coming in and having Glenn as my service rep.
2/6/2026
Christine P. VERIFIED CUSTOMER
Prompt service
2/6/2026
Inna A. VERIFIED CUSTOMER
Thanks, everything is fine!
2/6/2026
Kristina H. VERIFIED CUSTOMER
I came in for tire rotation. It took over 2 hours and when I went to inquire why is the wait so long, I was given no explanation, but then within 3 minutes the vehicle was ready. Maintenance request wasn’t reset, service advisor’s demeanor was far from the Northridge Toyota standard that I’ve experienced thus far.
2/6/2026
Erika F. VERIFIED CUSTOMER
Jeff is extremely kind and professional. I will definitely schedule my next appointment with him.
2/6/2026
Levon A. VERIFIED CUSTOMER
The master mechanics service and knowledge was sad. Master mechanic couldn't tell the difference between connectors, let alone diagnose the issue properly. The initial technician correctly found the issue right away when I first brought the truck in for the issue. I was told it would take about a month for the replacement harness to come in. I couldn't wait because it was a safety concern and I needed my truck. I myself am a master mechanic so I did a temporary fix myself, for the safety of my family. When I took it back in to get the harness replaced, they said I also need a taillight assembly, I said okay. When I picked up the truck after the promised time, I was told they didn't replace the harness because it was working properly. I told them I fixed it temporarily because its a safety concern. They told me its fine and replacement wasn't necessary. Very poor communication. Service advisor was a nice guy, but he and the mechanics could have done much better for something this simple.
2/6/2026
Pamela P. VERIFIED CUSTOMER
He was amazing and so patient explaining things for me!!