Glenn didn’t keep to our scheduled appointment and I had to wait about 30mins before someone even checked me in. Even then it wasn’t Glenn and he had someone else check him in because he already had 2 cars waiting.
3/22/2026
Vanessa C. VERIFIED CUSTOMER
Jeffrey explained everything and also encouraged me to try the service plan again. Though I declined the service plan I was grateful for him maintaining my timelines. He not only texted but also called me as well to follow up, walk me through recommendations made by the mechanic, which I honored. He notified me when my car was ready and I was able to retrieve my vehicle within my timelines.
3/22/2026
Willie A. VERIFIED CUSTOMER
First of all, bad customer service.
4 hours for oil change and tire rotation, and the advisor couldn't even tell me that would be that long so I could be prepared with time, I let the manager in charge know about it and he couldn't even apologize for the inconvenience, just said that's what it is during Saturdays, what an answer for a customer.
3/22/2026
George M. VERIFIED CUSTOMER
Heidi is competent, courteous it represent the dealership well.
3/22/2026
Dominic R. VERIFIED CUSTOMER
Anthony is always gracious and is very attentive. A good man to keep.Tk u Dominic
3/21/2026
Vijai R. VERIFIED CUSTOMER
He helped get the job done efficiently and friendly
3/21/2026
Jose A. VERIFIED CUSTOMER
When I went to pick up my car made me wait for slmostb35 min to get my car
3/21/2026
Fredrick L. VERIFIED CUSTOMER
You guys you are so wonderful
3/21/2026
Patrick T. VERIFIED CUSTOMER
You guys do wonderful service but please stop asking me if I want to trade in or sell you back my brand new car that I just bought from you - it’s irritating and insulting
3/21/2026
Massoumeh K. VERIFIED CUSTOMER
Very professional service but a bit hard to get hold of him when I call
3/21/2026
David B. VERIFIED CUSTOMER
Dealing with Glenn from start to finish was ideal. He is a great representative of Northridge Toyota, personable and knowledgeable and the quality of service rendered there it was outstanding.
3/21/2026
Shane P. VERIFIED CUSTOMER
I will always request Jeff. No complaints whatsoever.
3/21/2026
David L. VERIFIED CUSTOMER
I was charged for a service that I didn't approve & then refused a refund
3/20/2026
Moises B. VERIFIED CUSTOMER
Jeff is always friendly and helpful
3/20/2026
Rafeal G. VERIFIED CUSTOMER
Good service friendly people very professional all in all a 10 out of 10 .
3/20/2026
Angela B. VERIFIED CUSTOMER
Glenn was exceptional and very accommodating. Thanks for your service on my vehicle.
3/20/2026
David B. VERIFIED CUSTOMER
Heidi was great like always. She treats me and my car like she cares
3/20/2026
Susanna L. VERIFIED CUSTOMER
Noel was very courteous and kind. Very professional. He was able to help me with the problem with my rear-end camera. Thank you Noel.