Northridge Toyota Auto Repair Service

The service went well & Noel even offered discount for my car service, much appreciated

I took my car in for a dash cam install , it was return with me unsuccessful with my front window tint damaged and no call backs on how to remedy issue. I spoke to customer support that assisted me and she asked for me to email her pictures of damage and I haven’t heard back since 2/12. Very disappointing customer service since I purchased my vehicle here.

He was friendly and welcoming.

Joe was very professional, efficient, and kind!

Aaron was very pleasant & professional. He answered a few questions that I had about Toyota Care & Roadside Assistance.

Very helpful, fast and accurate.

Services were done in a timely manner and Shirley was very professional. Very satisfied with the results

Awesome job Anthony does! I always keep coming back because of his great service.

Service was fast and friendly despite service area very busy

Was great thanks

Busy day. I was going to wait in the lounge until my car was done but Noel said they’re running late and might take at least 3 hours for the maintenance service. No problem - Uber took me home and picked me up very promptly when the service was done. Very satisfied customer here.

Jeffrey was personable and very helpful.

Received a good quality of service.

Excellent service and friendly interaction and environment. He was efficient and professional

N/A

Heidi is awesome.

Not sure if it loaded my last message but Jeffrey was super helpful answered all the questions I had and even prepared me for my next visit. Thanks again, and this has now become my go to Toyota service and dealership.

Jeffrey was very accommodating when I came a day early to my appointment.

Glenn was attentive and kept me informed. No complaints. Very nice gentleman.

Alex and the service manager were both excellent to work with, but my experience with the first service advisor was extremely disappointing. I didn’t catch her name—she was an older white brunette—but from the moment she got into my car and asked what brought me in, her tone felt dismissive. I recently had a quick oil change done elsewhere since I drive fewer than 2,000 miles a year. During that visit, I was told my battery showed a low-voltage code and might need to be replaced. Because I had the battery replaced at Northridge Toyota in October 2023 and believed it was still under warranty, I called the service department to schedule an appointment and explained the situation. I was told the battery was still covered under warranty, so I brought the car in to have it tested. When I arrived, the advisor turned the car on and noted that no warning lights appeared. She asked when I had last been in, and I told her October 2023. At that point, her attitude shifted noticeably. She questioned who told me about the battery issue and suggested that the oil change location was probably just trying to sell me a new battery. I explained that this was exactly why I brought the car to Toyota—because the battery should still be under warranty and I wanted it properly checked. She then informed me that they couldn't just take someone else's word for it and I would need to pay $240 for a multi-point inspection in order for them to test the battery. I asked why the battery couldn’t simply be tested on its own and why this requirement hadn’t been mentioned when I scheduled the appointment. She told me that the only way they would test the battery was through the paid inspection and asked how I wanted to proceed. Since I only wanted the battery tested and was not interested in paying for an inspection that hadn’t been disclosed beforehand, I chose to leave. While I was there, I had a scheduled meeting with Pierre in sales to discuss the upcoming 2026 RAV4 and its expected availability for test drives. After that meeting, I spoke with the service manager to express my concerns about the advisor’s conduct. Ultimately, my battery was tested, and I appreciated the manager’s assistance in resolving the issue. However, the initial interaction left a lasting negative impression. I wasn’t asking for a free battery or unnecessary work—only for a warranty-covered item to be checked. Unfortunately, that experience makes me reluctant to do business with this dealership-where I've been a customer since 2015-in the future.