Northridge Toyota Auto Repair Service

Thank you for a great experience. Heidi was excellent and gave us additional help and advice with an issue that arised during our inspection. We couldn’t thank her enough for lol her help and we hope to have her again during our next visit. Thank you!

Due to being backed up on a Saturday, it took 4 hours to get our car back after finally being examined to determin a side view mirror needed to be ordered as replacement. It is what it is.

Not for the moment

Everything was easy peasey!

Wonderful service, answered all my questions

Yall need a better system to update people with time being extended. I had an appointment scheduled for two weeks for just an oil change, and was told it would be about 2-2.5 hours to be completed. It was a 4 and a half hour long wait time with no update. I understand you guys are busy but 4.5 hours for an oil change is ridiculous. Especially without any message or anything stating that it would be some extra time. Totally understand that these things happen where stuff gets delayed but it’s pretty ridiculous to not get updated. Not to mention, 3 hours and 50 minutes into this experience, I went up to the employee who got me checked in and asked if I can get an update for how much longer it would be, and told me 10 minutes, and then it was still another 30 minute wait after that. Absolutely insanely poor communication throughout my experience today, will not be returning to this dealer.

Good Job!

Sat there 30 minutes before being helped then after waiting an hour he comes and says they don't have the oil filter I need sorry...so worthless so dumb so incompetent worst experience ever at Toyota your dealership is a JOKE

I understand it was a busy morning, however, anyone working in customer service should be polite and not rude. Heidi seemed to be overwhelmed and said customers are not just numbers so she will take her time with each one. I agree with that. What I DO NOT agree with was her rude tone and she also came across as arrogant. I paid almost $200 for a service yesterday which today appears to not have been done completely because my car made a rattling noise in the engine and it overheated this morning. I will not be returning to Northridge Toyota. I went there because it is a bit closer than Hamer Toyota, but I will be returning to Hamer Toyota. On a side note, when someone isn’t kind and polite, they should not be working in customer service. As I waited almost 5 hours for my car, and I did have a 9am appointment, I was approached by Byron who was the only pleasant person I spoke with yesterday. Well, the elderly man who put the number on top of the car and told me he alerted Heidi I was there, was also polite and professional. Thank you for taking the time to read this and I do hope you’ll take steps to at least make sure Heidi treats customers with respect and professionalism. Although, she did tell me she has been working there for 16 years so she is going to do things the way she has been. Not something she should have said to me or any one else. Thank you. Have a good day.

Not complete the problem

It took me 6hrs to wait just for regular oil change

Heidi was friendly and very profetional answering our questions

I understand that it's been a busy day at Newark Toyota, but I wish that Jeffrey had returned my call to tell me that my car was ready to take home instead of making me call him again (though the second time I called, he did call me back).

Joe is an amazing service rep. I only ask for him when I take my car in for service. I found out today is his last day. Toyota lost a great employee.

Thank you for your help. Straight forward appointment and works with CarMax warranty.

Mustafa always goes above and beyond. Greets me everytime and is very helpful.

Came in to get regular maintenance which I do every 6 months of 5,000 miles whichever comes first. I told advisor that the car drives fine no issues except for the metallic sound when braking in reverse. Gave advisor videoclip of the sound. There was some inconsistency with recommendations and what was on the multipoint inspection report. It showed the battery was bad; recommended to buy new battery. Got a battery system check at AutoZone and found that the battery was good but the alternator was bad. The car made a small metallic noise when braking in reverse and gave advisor the videoclip of the sound. I didn’t get a clear response for why it’s happening. The report showed all brakes were good, but recommended to get rear brake shoes replaced, machine rear drums. Went to Firestone and found all brakes were good. They recommended cleaning. Report showed suspension was bad; recommended front shocks’ replacement. Firestone checked all shocks and reported all are in good working condition. We’ve trusted Northridge Toyota with our cars, usually get good recommendations but this time I was confused, which led me to go to other mechanics.

My car was ready by 11:15am Call the advisor Person never pick up the call. I will have to call a different advisor person to ask what was going on with my car and he sned me an uber.

Excellent and courteous service.

The work that was done was very expensive .