The person assigned to me that the service wait will be around 3 hours. I did check for an update but he has not received from the service. Then it’s almost 4 hours waiting so I checked again and he checked the computer for the information then it was done but he was not informed I guess this is lack of communication. I know there is a lot of work for the mechanics but I think you need to have a system for the easy job or problem so that your clients will not wait that long.
4/16/2026
Marco C. VERIFIED CUSTOMER
I wasn’t debriefed on what was done on the vehicle, no recommendations for anything that needs special attention or that need immediate replacement at the moment of picking up my vehicle. Took too long to get
My vehicle back. Lastly, on a text I was sent a video showing that the engine air filter needs replacing, quoting the replacement for
$180.00!!?? The new original filter price is $22.00 quoted at $50.00 to me and it takes 3 minutes to do the replacement. I understand is a business and is about making money, however this dealership rips off people.
Thanks!
4/16/2026
Richard C. VERIFIED CUSTOMER
It took longer than I expected, I was there for a tire rotation, check a few things and a new key fob programming and it took 5 hours.
Noel was a helpful as he could be!
4/16/2026
Suzanne D. VERIFIED CUSTOMER
I loved Anthony’s service He explained everything and I feel like he went above and beyond However I had a problem with not being able to get my Toyota credit card number in order to pay for the service Anthony put me on a payment plan which seems like a good alternative but I think it is poor service on Toyota as a company to not be able to get a clients credit card number for them I needed a battery and I couldn’t wait for a new card to come in the mail Before service agents were able to.pull the number
4/16/2026
Gill S. VERIFIED CUSTOMER
When I picked up the vehicle I checked the tire pressure on the screen and it shows the tire that was patched up was 31psi not 35psi like the rest.
I asked Aaron about it and he mentioned he would take care of it which he did. I did ask Glenn when I dropped off the car to have the technician check the air pressure of all tires and apparently that was not done.
4/16/2026
Micah C. VERIFIED CUSTOMER
Everything for my car was done within the promised time frame. Thank you!
4/15/2026
Virginia H. VERIFIED CUSTOMER
NOEL OROSCO WAS GREAT HELPFULL AND WELCOMING
4/15/2026
Frank L. VERIFIED CUSTOMER
Mr.Moran is the best
4/15/2026
Christine I. VERIFIED CUSTOMER
I left a message to my advisor Glenn to call me back but he didn’t call me. I want to tell him that I was right. Technician did Hard Reset and Erased all info from head unit of my car. By doing that, my subscription to Toyota Go Anywhere got canceled even though I had autopay. My Toyota App removed my vin car info and nothing shown. Glenn said Tech did nothing about that and didn’t help me resolved either. I had to research and made call to Toyota connect sign up again. Very frustrated with poor service. Also my appointment at 9:45am, I got to Toyota 935am and didn’t get my car till 3:25pm. Terrible service!
4/15/2026
Anthony P. VERIFIED CUSTOMER
Shirley Diaz was a joy to work with! She really had a lot of patience with me with the electronics and my phone.
4/15/2026
Miriam C. VERIFIED CUSTOMER
Excellent Thank you!
4/14/2026
Natalie B. VERIFIED CUSTOMER
Alejandro Moran was very helpful and nice!
4/14/2026
Douglas N. VERIFIED CUSTOMER
I received excellent service from Glenn and the service crew.
4/14/2026
Rene H. VERIFIED CUSTOMER
It still has the problem that they supposedly fixed.
4/14/2026
Stella A. VERIFIED CUSTOMER
I paid for a platinum care package to offset costs and today they wanted to charge me over $1400 what the heck did I pay for and why I’m getting that package ?
4/14/2026
Avetis A. VERIFIED CUSTOMER
Very nice and knowledgeable person.
The service was faster than I expected.
I am so thankful to him.
Thank you.
4/14/2026
Danny H. VERIFIED CUSTOMER
Thank you for your great service.
4/14/2026
Aret P. VERIFIED CUSTOMER
Service department all employees
Nice and try to do they best for us
I believe so
Thank you
4/13/2026
Yasaman G. VERIFIED CUSTOMER
I had a great experience during my recent service visit. From the moment I arrived, everything was handled smoothly and professionally. Noel was incredibly helpful, patient, and knowledgeable. He took the time to clearly explain what needed to be done, answered all my questions, and made sure I felt comfortable with the process.
4/13/2026
Diego C. VERIFIED CUSTOMER
Aaron was professional and personable. Great service overall