Northridge Toyota Auto Repair Service

Glenn was great but the service took longer than expected

Great job thanks for all

Knowledgeable tech and was very attentive despite it being 7:30am. Thank you for the assistance!

Alejandro Morán great service department. Sales annoying. Can’t sit and relax at the dealer.

Aaron ****, Toyota Representative, was extremely professional, knowledgeable, and attentive. He answered all of my questions clearly and provided exceptional customer service. I truly appreciated his kindness and willingness to help.

I recently visited the Northridge Toyota service department for a routine oil change and worked with Joe ****. When Joe first came out to inspect the car, he greeted me, though the interaction was fairly brief and not particularly welcoming. After he gathered the vehicle's mileage and took a few photos, we returned to his counter to begin the service process. I asked if there were any current specials or promotions for oil change services. Joe responded by stating the standard price. I then checked the Toyota website on my phone and found several promotional coupons. When I asked again if any of the coupons could be applied, he briefly looked at my phone and said that I could use the 20% off coupon. After signing the paperwork, I was told I would receive a call when the car was ready. During the service, I received a message recommending an air filter replacement. I declined the service due to the high cost. Later, I received another message informing me that the car was ready for pickup. When I arrived to pick up my vehicle, I asked Mr. **** if the battery had been checked. He responded by saying that he had already sent the car report and mentioned that the battery was still good. However, he did not review any part of the report or go over the services that were completed. I have received more thorough service from other representatives in the past. I understand that everyone has a different style, but it would be helpful if Toyota trained all service advisors to review the service report and explain the work performed rather than assuming customers will read and interpret the report on their own time. Overall, the service itself was completed, but the customer interaction and communication could have been better.

Thank you Shirley, great job as always.

I took my car in for service, and when I got it back, the paint on the hood was scratched. The service manager gave me the option of either accepting a touch-up or doing nothing about it. They offered to have me bring the car back for a touch-up, but I don’t think that’s fair considering it’s a new car. I’m very dissatisfied with how this situation has been handled. Because of this experience, I will not be bringing my car back for service, and I will not recommend that my family or friends purchase a vehicle from Northridge Toyota. I also plan to share my experience in reviews on various websites and social media platforms.

Very efficient and quick service. Thank you

Jeffrey was great!

Great experience. Thank you so very much

No good

Anthony very nice service I fell so happy Thank you

My car came back with a light scratch on the passenger fender, the A pillar was smudged, and the foot guards were left super dirty. No one cleaned up after themselves after the work.

The staff was really helpful

They are nice and very good in fixing things

I took my husbands Tacoma yesterday for an oil change, when I spoke to the rep I made sure I mentioned that and he said yes upon drop off. My husband checked today and the truck has dirty oil, so why was I told it was done when it wasn’t. Especially if I requested one and the tech told me 3 are covered by Toyota, now my 1 of 3 are taken and the service wasn’t even done. Please get back to me on this. Thank you, ****-****-xxxx or my husband at ****-****-xxxx

Estuve satisfecha con el servicio, y me gustó el profesionalismo con que tratan a los clientes

Good service from noel

Noel is always great. He’s super helpful. Great service.