I’d be happy to rave about such great service! Really appreciate you all !!
4/11/2025
Gabriela E. VERIFIED CUSTOMER
I was disappointed with the service I received from Trevor. He did not complete the full service report, which surprised even other staff members. I had been told my tires need replacement, and I was waiting for a detailed report with photos to review and share with my wife, especially since there was a deal being offered. Instead, I only received a text saying my car was ready, with no additional information.
Additionally, when arranging an Uber for my ride home after dropping off my car, Trevor entered the wrong address. The driver went to my drop off (home) address instead of Toyota, and after a 10-minute wait, I had to ask someone else who was helpful enough to request a new ride—resulting in another delay.
Overall, the lack of attention to detail and communication made for a frustrating experience.
4/11/2025
Geraldine G. VERIFIED CUSTOMER
I didn’t receive much guidance, and the only solution offered was to replace all four tires, even though the car is less than a year old. Additionally, the customer service was not the best.
4/11/2025
Somchith P. VERIFIED CUSTOMER
I understand that the location gets busy, but I specifically made a very early appointment to get out early enough to get to work. That was my fault but when I got there, I waited five minutes to just even be seen and then another 15 minutes before I move myself into the shade. Trevor did not even come out to get me everybody else around me has been taken in and everybody kept telling me Trevor was on his way. After I was spoken to by a young lady who took me into his office Trevor was sitting at his desk and was seen.. Then I waited four hours just for a maintenance. I even had time to speak to somebody about purchasing another car there this Saturday. I had to ask another person to check me out. Basically it was just an overall disappointment this time. normally I have a great experience. That’s the reason why I moved from Glendale to Northridge because I really loved and had a great experience there.
4/11/2025
Pete A. VERIFIED CUSTOMER
Alex & his shop people did a great job of diagnosing & fixing my problem.
4/11/2025
Thomas B. VERIFIED CUSTOMER
Excellent service
4/10/2025
Milton V. VERIFIED CUSTOMER
Por qué la luz de servicio no la apagaron así que no sé qué clase de servicio le hicieron a mi carr
4/10/2025
Melanie W. VERIFIED CUSTOMER
Heidi B. Was great, I love great customer service and that is what she delivered.
4/10/2025
Abel M. VERIFIED CUSTOMER
Thanks to joe,He is the best and Nice guy
4/9/2025
Roberto M. VERIFIED CUSTOMER
Advisor was very courteous
4/9/2025
Tri N. VERIFIED CUSTOMER
Professional service from Noel!
4/9/2025
Tony K. VERIFIED CUSTOMER
Anthony was great! Very helpful and accurate with everything.
4/9/2025
Jayno S. VERIFIED CUSTOMER
Mustafa is great. Very friendly and knowledgeable
4/9/2025
Bonnie J. VERIFIED CUSTOMER
Heidi is terrific! She fully explains what my car needs and what the costs are. I appreciate her expertise and look forward to working with her going forward.
4/9/2025
Reza A. VERIFIED CUSTOMER
Thank you for excellent service
4/9/2025
Frank V. VERIFIED CUSTOMER
Thank you for the detailed service assessment you provide customers. Servicing cars after the sale first and foremost, keeps the vehicle as safe as one can expect, and for owners like me who get attached to their cars, attentive inspections help ensure the most important repairs and maintenance are not missed, are up to date, and extend the life of the vehicle.
Thank you again,
Frank V
4/9/2025
Barry S. VERIFIED CUSTOMER
Noel Orozco did a fine job!
4/8/2025
Elmer C. VERIFIED CUSTOMER
Everything good thank you ????
4/8/2025
Cynthia P. VERIFIED CUSTOMER
Have had the pleasure of Jeffrey's assistance a few times. Always courteous, friendly, helpful. Just such a nice young man! Thank you.
4/8/2025
Juan G. VERIFIED CUSTOMER
Muy profesionales y buenas personas, excelente servicio, gracias antony madrigal y toyota