Northridge Toyota Auto Repair Service

JOE ES EXCELENTE EMPLEADO MUY PROFESIONAL Y MIY BIENA ACTITUD ES RESPETUOSO Y ME SIENTO SATISFECH CON SUS SERVICOS Y CONOCIMENTOS.

The individual who first brought me in, a very short woman best description from my car where we pull into for service check in and especially the Service Advisor I was assigned, this Heidi Buchanan character need MAJOR attitude adjustments, ice cold personalities. As you can see, I have brought my Corolla into Northridge Service at least two times previously. The Service Advisors I interacted with on my last two or three services were polite, verbally interactive with me in providing comments regarding my car's maintenance options, pricing/recommended time frames, and overall friendly in their demeanor. This Heidi character could not end the interactions with me fast enough. I came in through the door into where the service advisor terminals are and upon first meeting this Heidi, she gives me this stare of death and says in this stern voice, "PLEASE SIT DOWN, THERE ARE TWO CUSTOMERS IN FRONT YOU, I WILL CALL YOU WHEN I'M READY." The last time somebody talked to me like that I was in elementary school. Then when the car was finally completed, I walk up to her desk and I proceeded to start looking through the service documents for my car (just like before) to see the technician's notes and she comes and takes the documents away from me and again in her stern voice says "THOSE ARE MY COPIES. I'M PRINTING YOUR COPIES NOW." She then offered NO verbal commentary regarding the technician's recommendations, handed me the copies of "my" maintenance documents and couldn't end the interaction fast enough. This is NOT how an employee's personality should be when interacting with the public, especially the PAYING public who have options to go elsewhere. Why? Because now that the whole vibe with your staff has changed as compared to my previous visits, not only will I take my money elsewhere, I will also recommend to others to take their money elsewhere too starting first with my parents who also have another Toyota, a Highlander... look itn up. That is all it takes for one negative interaction to domino effect.

It took so long to diagnose one week no car .i am in hospital now having surgery and it was biggest mistake to ever again buy Toyota from you guys . Horrible service and I let everyone know to don’t step in your dealership you guys charge us a lot too

The

The service was completed in a shorter amount of time than estimated; Glenn, the service advisor, was helpful, friendly and informative (awesome guy); there was hot Starbucks coffee on tap in the lounge; I was able to get an Uber ride home immediately. Awesome!

Yes I'm satisfied

Easy going.

Thank you

Today I received a great service time not waiting that is a very important thing I love the ways they help me out today thank you

Always a pleasure for your service Gabriel was very efficient and kind

Everyone was great ! Ted especially he was the one who put the door hanger on my house door regarding the airbag recall! Jeffrey was also great deal with!

Very satisfied by Anthony, well done work.

He do a good job thank you

Gabriel was accurate in his estimates of time, and always pleasant to interact with.

Good customer service.

I liked Noel's service, he was very kind and attentive, he helped me a lot to solve the problem I had with my car.

I didnt get an answer for the warranty of the battery. I understand that it was the end of the day to ask questions but I was ok leaving my car there to fix. I ended up not getting anything fixed besides oil change.

Excellent service and good quality of your service appreciate your service.

None

Jeff answered my questions clearly and presented me with the best option for my service today.