Northridge Toyota Auto Repair Service

Glen is the best service advisor ever. Always very positive and well informed.

Heidi was amazing! From her welcoming me when I was still in my car to explaining all the services and things coming up. She was so personable. I will definitely ask for her again.

Noel is a very professional and very helpful .

Noel was awesome and I really enjoy coming to Northridge Toyota for my service even though I live in Valencia.

Anthony was very sweet and kind. He took the time to explain things to me. And went above and beyond to help me.

Anthony provided excellent experience. I have nothing but great words to say about him. I will be coming back and finding him again.

Bu excellent person very professional

She did best talking care of me

Joe is an absolute delight to work with. I would recommend him to any day.

Very efficient i'm extremely nice

He was very helpful and nice!

Jeffrey was super awesome to work with. He saw that I was not in a good way my last visit and he has won back my loyalty. He was very respectful in the way he conducted himself, helped me get a technician to ride with me so I could have them experience the buzz first hand, and got everything buttoned up the same day. Jeff also connected me with some folks who then helped me trade that truck (2021) for a new one (2025). It all worked out great.

Never had an oil leak…not even this morning before my visit to Northridge Toyota for a “Safety Recall”. There is now oil under my car on my cement driveway for the first time since I’ve owned this car!! I will bring my car into my mechanic to see how this all of a sudden happened. Not happy about this!

Heidy Buchanan needs immediate support with customer service. It is imperative that she understands how to be respectful and professional with every customer that walks into your delearship. Obviously, she is not happy with her job, she expresses this on how she talks to customer with a denigrating tone of voice and treating customers as if they are bothering her. She is very rude and unprofessional with customers and I need this claim to be addressed immediately. I am very certain that she hasn’t only treated us with disrespectful behavior, I am more than certain that there must be more customers that she has treated with this racist, disrespectful and unprofessional behavior. Customers deserve respect, and professionalism from staff the second we walked to a Toyota dealership whether is to buy or to request a service. When customers gave your team the chance to provide a service we expect the highest standards of service because my understanding from all Toyota advertisements that has been your theme. Unfortunately, Heidy Buchanan helped us today and for my future appointments I request for her not to help us please assign only competent staff to help Toyota customers. Heidy Buchanan needs to get another job because for this one at Toyota,she has NO RESPECT for it.

Mr. Johnson has helped me with Toyota services previously. He is personable, and attends to the business at hand in an efficient manner.

Anthony was very kind and professional . Thank you so much for your service.

Everything is very good

Good job as always

Jeffrey was kind, courteous and friendly. I appreciated his help and thoroughness in getting my car taken care of. Thank You!

Es la segunda vez que solicito rotación de llantas y no la hacen. Muy mal con sus mecanicos