Northridge Toyota Auto Repair Service

Very nice...Muy Amable

Noel was a pleasure to work with. He answered all my questions and got my vehicle done and returned as promised.

Noel is entirely pleasant and professional.

Alejandro was amazing, and so was the rest of the staff. Thank you tons

very good

The service I received was exceptional! Thank you for the excellent service. I appreciate yr attention to detail & the quality of the work. You did a fantastic job on my Toyota!!!

Shirley was did a good job with me from start to finish… She was however giving me some wrong information of service I have already done(spark plugs). Other than that, she was polite and gave me an apology. I was happy about getting more information and photos of what needs to be done, but find the prices to be too high! I purchased the maintenance plan, which will save me some money for the maintenance ????????

Took care of our issue promptly

None

Gabriel was great but after spending over 2,000 the car still didn’t work.

Thanks

Shirley was very helpful and professional.

Amazing customer support and service. He is nothing but kind and respectful. Will definitely schedule again with him.

Estoy muy satisfecha con el servicio q me dieron en Nortdrige Toyota

Shirley did a good job explained everything well.

Joe is the best

Thank you

Glenn was pleasant as usual, as he has been my go to Service Guy for a period of time now. I did have a disappointment this time though. I brought my car in for standard service, one being rotating my tires. Unbeknownst to anyone, I purposely marks my tires this time to make sure my tires get rotated. Well once service was completed I noticed my tires were in the same position. I immediately brought this to Glenn’s attention and Anthony ****, who was my technician, couldn’t remember if done (which alone seems rather strange as my car had just got serviced) but obviously he offered to make things right. Which I did, as that’s part of what my standard service entailed. Honestly, I left your dealership wondering what else got overlooked under the hood that I can’t see. Then once I got home, I realized my cabin filter wasn’t checked, as I had removed it prior to going with the intention of saving that replacement service charge and change it myself, as I always do. But once home, I remembered Glenn never advised me if I wanted it replaced. So again, I’m very disappointed and wonder if the extra charge multi-clean Glenn upsold me on even got done along with the other standard checks. Again, I was and still feel disappointed and question all the service I’ve done at your dealership in the past. A little history, I bought my current RAV4 at Northridge Toyota in 2017 and I’ve done ALL my service with you for 9 years. But I can’t help but question my future visits.

I would I like the manager to call me regarding my experience. I can be reached at ****-****-xxxx. Thank you.

Yes.she was very profesional and help me with every thing thank again