Thank you Rick for listening to my summary of the problem, and making sure all my requests were addressed. I appreciate your professionalism and excellent customer service.
10/1/2025
Julie A. VERIFIED CUSTOMER
Absolutely satisfied with the professional service at Toyota Santa Barbara.
9/30/2025
Amy F. VERIFIED CUSTOMER
No need to call, I’ll be taking my vehicle elsewhere for service next time
9/30/2025
Hiroki T. VERIFIED CUSTOMER
Alejandro he was friendly and great hospitality.
9/30/2025
John T. VERIFIED CUSTOMER
Todd is outstanding! Always positive and helpful. Todd is an Outstanding representative of Toyota.
9/30/2025
Traci T. VERIFIED CUSTOMER
George was fine. There was some strange issue with the payment system, but I can easily overlook that. My main issue is that you suggested a repair that was estimated for over $1100. I found a respected mechanic in Santa Barbara who uses OEM parts who will be doing the work for $492. I called two other places and they also use OEM parts and gave estimates for under $600. When I asked about the steep difference, there was no logical answer for why your estimate was well over twice what other shops offer. Nor was there any attempt to offer a market appropriate estimate. I wonder if I would’ve received the same estimate if I was a man. I will not be back.
9/29/2025
Carolyn H. VERIFIED CUSTOMER
I was kept waiting longer than predicted but it was nice to be back at Toyota. Fresh coffee or tea bags would have been nice in the waiting room! ???? George was very nice and friendly.
9/28/2025
Nanci M. VERIFIED CUSTOMER
Car was supposed to be in the shop for 4 hours. Other times it has taken an hour. Not the best expectations when you book an appointment.
9/28/2025
Barbara J. VERIFIED CUSTOMER
Rick Segovia was very professional in assisting me today. He also notified me that about a recall on several parts of my Rav 4 needed replacement and that he would notify me when they arrived. I appreciated his honesty and efficiency in completing our transaction today.
Barbara J
9/28/2025
Gissele B. VERIFIED CUSTOMER
Thank you to Jaime, Alejandro and the rest of the service team. Always a pleasant visit and good luck on the renovations.
9/27/2025
Timothy R. VERIFIED CUSTOMER
Because of a similar experience with my other car's battery failure.I'm not sure I don't need a factory new replacement battery? Tim Ross
9/27/2025
Michael D. VERIFIED CUSTOMER
George was great. He was courteous, patient, and totally open to my questions.
9/27/2025
John D. VERIFIED CUSTOMER
Excellent !
9/27/2025
Anna A. VERIFIED CUSTOMER
Rick Segovia was very helpful and was specific and very clear with what they were gonna do with my vehicle, everything by him was very very explained. Well thank you very much, Rick.
9/27/2025
Jose D. VERIFIED CUSTOMER
All good much thanks
9/27/2025
Sophia M. VERIFIED CUSTOMER
It’s always more comfortable to have someone help me with service that I need guidance with, especially if he’s as helpful as before! Thanks, Tod!
9/27/2025
Jeffrey H. VERIFIED CUSTOMER
Excellent Job
9/27/2025
Diane L. VERIFIED CUSTOMER
Rob knows the job well and has frequently helped other services employees on this trip as well as past trips. He seems to be one of your most capable service employees. He has excellent customer service demeanor and is very competent.
9/27/2025
Karen S. VERIFIED CUSTOMER
Alex was very helpful and I didn’t need to wait very long for the service to be completed.