Rick tried very hard to fix it and find out how to fix it.
I am surprised that Toyota cannot resolve it. It should not have such a noise when you drive over a speed bump. I had a few of your cars but this one
Seems to be a challenge. I hope it doesn’t get any worse.
12/6/2025
Kimberly S. VERIFIED CUSTOMER
Friendly and excellent service.
12/6/2025
Alma I. VERIFIED CUSTOMER
Excellent service!!!
12/6/2025
Michael S. VERIFIED CUSTOMER
Excellent customer service
12/6/2025
Robert B. VERIFIED CUSTOMER
Excellent work Pablo. See you next time
11/27/2025
Mitchell V. VERIFIED CUSTOMER
Alex is always easy to work with…..does what he says he will do …..and is something does not need fixing, he won’t advise it
11/26/2025
Julio M. VERIFIED CUSTOMER
Good
11/26/2025
Andria C. VERIFIED CUSTOMER
George was awesome! Thanks for all your help today!
11/26/2025
Beth D. VERIFIED CUSTOMER
Alejandro is great, but I had a 2:00 PM appointment that I showed up Carly for. Was given a 90 minute time, which seemed long, but service was busy.
3 hours later the car was finally ready.
This is unsatisfactory customer service.
Also, there is no car wash, which would be a nice offer.
Thank you,
Gil Varon
11/26/2025
Alex B. VERIFIED CUSTOMER
I have been going to Nissan for 5 years and very satisfied. They recommended I go to Toyota saying the Nissan team was moving over there. Since it’s the same owner as Nissan I figured it would be the same experience. It was not. The lounge area was not pleasant. The Nissan was better. Coffee…..
The service was quick, I only went for an oil change but as always was expecting something else. Asked to change engine filter, I accepted. Was out of stock. Also was offered new tires but much more overpriced than tire shops in town. No complimentary car wash. I bought a Nissan so I could get it serviced by dealership in sb. Was hoping I would have the same experience at Toyota but I will be going to Ventura next time.
11/26/2025
Adrian G. VERIFIED CUSTOMER
I made a 10am appointment, they said it would take 1.5 to 2 hours no one communicated with any progress until I asked after waiting 2 hrs 10min.and found out it wasn't even worked on and they scheduled it to be worked on till 4pm, so I asked for my keys and left, cause they couldn't find someone to do the job.
11/26/2025
Tod S. VERIFIED CUSTOMER
Awesome service
11/26/2025
Jose R. VERIFIED CUSTOMER
Good work !!
11/26/2025
Geoffrey W. VERIFIED CUSTOMER
Well Done
11/26/2025
Lann L. VERIFIED CUSTOMER
Alejandro was excellent. He gave me the estimate before starting and let me know that services were running behind, so I had a good expectation on what I would pay and how much time it would take. He disclosed all existing cosmetic issues they found, so I had the chance to follow up on that information as well.
11/25/2025
Martha W. VERIFIED CUSTOMER
Thanks for the uber vouchers for drop off and pick up!
11/25/2025
Kai L. VERIFIED CUSTOMER
Robert was very professional, and did a great job throughout the service process.
11/25/2025
Michel M. VERIFIED CUSTOMER
Totally satisfied !
11/25/2025
Robert W. VERIFIED CUSTOMER
Robert is a great asset for the toyota compny!
11/25/2025
Rick P. VERIFIED CUSTOMER
Rick Segovia was very thorough and kept me updated with his team’s progress on my vehicle -‼️
What more could a customer want-⁉️????????????♂️????????????????????