Tod Severson is a fantastic service writer; I always appreciate his professionalism and communication.
12/13/2025
Richard G. VERIFIED CUSTOMER
Pablo is terrific!
12/12/2025
Jose D. VERIFIED CUSTOMER
You guys were profesional thank you
12/12/2025
Kendra S. VERIFIED CUSTOMER
Rachel is the best! She is so kind and helpful! She’s so knowledgeable with excellent customer service!!
12/12/2025
Nancy C. VERIFIED CUSTOMER
Alex has been my advisor for several years now and always goes above and beyond to serve me! He is the very best!!
12/12/2025
Leticia S. VERIFIED CUSTOMER
Very friendly person and excellent service
12/12/2025
John C. VERIFIED CUSTOMER
Fast good work
12/11/2025
Alfredo G. VERIFIED CUSTOMER
There was definitely a lack of communication. I came in for something I was told would take 3-4 days, or even as little as 2. However, my car was there for 10 business days with no work done to it. I wouldn’t write a bad online review because I understand the importance of those. I’m just frustrated by the lack of transparency and the ghosting of communication.
12/11/2025
Jake S. VERIFIED CUSTOMER
Great
12/11/2025
James A. VERIFIED CUSTOMER
Thanks for the great service on my RAV4.
Pablo did outstanding work on my iPhone with installation of the Uber app so I could get a ride home and then back to Toyota when car service was done. Gold star for Pablo!!!!
12/11/2025
Hernan V. VERIFIED CUSTOMER
Great guy Alejandro!
12/11/2025
Jeff S. VERIFIED CUSTOMER
Well done everytime
12/11/2025
Achilles C. VERIFIED CUSTOMER
My impression is that the service manager is not able to accept or endorse/enact customer feedback. Did not or could not provide detailed information on post service results. Mechanic did not provide service specific to my vehicle model. The boiler plate service contract is not model VIN specific and lacks itemized service points checklist and comments section for each checklist point.
I purchased my first vehicle at your location in 1980 and have been a continuous customer since. Service was good until COVID and has deteriorated progressively since.
12/11/2025
Ana T. VERIFIED CUSTOMER
Mr. Serverson
Thank you, for setting the time to do the recall and check any other concerns.
12/11/2025
Lynn H. VERIFIED CUSTOMER
Service was outstanding. Thanks Daniel!
12/11/2025
Jim C. VERIFIED CUSTOMER
They did not fix the problem. Nor can they give me a answer to my question. Not sure if they check what I ask them to
12/6/2025
Robert L. VERIFIED CUSTOMER
Tod, was excellent and very professional, and explained to detail of what was to be completed and would keep me up to date and let me know when completed.
12/6/2025
Tom H. VERIFIED CUSTOMER
Your team is excellent
12/6/2025
Suzan G. VERIFIED CUSTOMER
Prompt and professional service.
12/6/2025
Rochelle R. VERIFIED CUSTOMER
Rick was very helpful and responsive.
Not only did he make the modifications I requested, he did so in a very timely manner and fixed a recall issue that I didn't expect
So happy to have formed this relationship for the care of my car.