Jenny was very busy with customers and did a great job handling multiple things at once. Calm and cool ????
9/30/2023
Harry H. VERIFIED CUSTOMER
Rachel is excellent at her job and her customer service is greatly appreciated.
9/30/2023
Victor H. VERIFIED CUSTOMER
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9/29/2023
Kevin R. VERIFIED CUSTOMER
My car sat for an hour before they looked at it. One day was only open for service guys working basically it was a **** show. Not happy, totally unhappy with the service and everything on Thursday yesterday.
9/29/2023
Susan S. VERIFIED CUSTOMER
Great service personnel
9/29/2023
Kayode O. VERIFIED CUSTOMER
Thanks
9/29/2023
Jeff A. VERIFIED CUSTOMER
Rachel was great to work with!
9/29/2023
Lauretta H. VERIFIED CUSTOMER
Rachael made my experience go very well. She made sure the problem was covered under warranty and arranged for a rental which helped me out. Thank u Rachael
9/29/2023
Valerie S. VERIFIED CUSTOMER
Rachel is on top of the situation with my car and I am happy with the resolution as well.
9/29/2023
Treavor R. VERIFIED CUSTOMER
Fantastic help. Thanks!
9/29/2023
Dario R. VERIFIED CUSTOMER
The service was great and good atención.
9/29/2023
Mark W. VERIFIED CUSTOMER
Gabe was very professional, he kept me in formed of status. Well done.
9/29/2023
Andy R. VERIFIED CUSTOMER
Horrible service. Feel free to call if you need more information. ****-****-xxxx
9/28/2023
Juan L. VERIFIED CUSTOMER
I took my Toyota rav4 for service, had a 930 am appointment. Got there before 930am. Who ever helped me never seem to registered my car had gotten there on time. I got a text message at 12 saying I missed my appointment. I called Toyota of Santa Barbara to check what was the message about. They checked that my car was indeed in service. I called back around 3 pm to check the status of the service. Kept getting hung up on. I left a voice message but I never received a call back. Decided to go to Toyota and see was was happening around 5pm. My car was never registered, since 930 am drop off and 12 pm call from me. They ended up doing the service when I showed up but I still had to wait 30 mins at the dealership. Toyota of Santa Barbara have been really good about the car service in the past, but this time they slipped.
9/28/2023
Danielle D. VERIFIED CUSTOMER
I brought my car in for the 10k mileage service on 9/20/2023. Since then, I have received a text message, a phone call, and an email stating that I missed my appointment. During the phone call, I was told that a note would be added to my account to correct the information but then I received a more recent email stating my service history shows that I’m overdue for my latest service. I’m not sure what went wrong at my appointment but I would like my service history to be corrected so I don’t have future issues with my vehicle’s warranty. Thank you.
9/28/2023
Matthew G. VERIFIED CUSTOMER
It was frustrating that the service time kept needing to be extended. I realize there were circumstances that were our of anyone's control as the part was not arriving as anticipated. But not having my car available to use was a big inconvenience for me.
9/28/2023
Eustacio M. VERIFIED CUSTOMER
Good job
9/28/2023
Satya K. VERIFIED CUSTOMER
Excellent work.
9/28/2023
Judith P. VERIFIED CUSTOMER
Jenny was helpful in explaining what is covered in the routine checks for this 1st 12 mon of ownership.
She had the job done in 30 minutes and brought the papers to me to sign.
9/28/2023
Christine B. VERIFIED CUSTOMER
I was told my car would be ready at 9am after dropping it off at 7am. Although I received a text with the contract I was never phoned, emailed or texted about my car. I phoned a few times and after no response found a ride to pick up my car around 2:30 pm hoping it was ready. It was ready. Robert said my chart said texting was not approved or some such thing. Obviously not true since I’d already received a text from him with my contract. I understand it might be a busy day but when I arrived it looked quiet. I had a busy work day with clients and this was disruptive.