I really appreciated Alex’s help. Noting my use of a cane, Alex helped me with my purse and project bag to the outside seating area. Every bit helps. I am so glad for the check up as I will traveling soon.
10/18/2023
Darlene J. VERIFIED CUSTOMER
All was good although with any other car I’ve had and taken to the dealer for service, my car was always cleaned and washed when service was complete.
10/18/2023
Saeed M. VERIFIED CUSTOMER
Pablo was very professional and courteous and provided me with the best service one expects from my favorite Toyota Dealership.
Thanks!
10/18/2023
Amy L. VERIFIED CUSTOMER
Everyone there is very nice and accommodating so from that perspective everything is great. The issue I have is complex and Toyota isn’t interested in solving it. They do not empower their mechanics to solve problems outside of the lines, and that is very frustrating as a consumer.
10/18/2023
Joan D. VERIFIED CUSTOMER
Just has he has been in the past, Robert Anderson was friendly and efficient when he assisted me today.
10/18/2023
Brandon J. VERIFIED CUSTOMER
The last service I ended up with a small ding on my windshield the odd part when I picked up my vehicle was that they had mentioned they switched the windshield wipers a few months later I had to go back for a oil change and they said I needed new windshield wipers. I mentioned I had just gotten new ones through them apparently it wasn’t recorded. They mentioned I had a tire puncture and that they could fix it for 30$ so I asked to get a new one instead . When I picked up my vehicle the chemical they used to put on my tire was all around my tire and it looked messy and dirty after I paid for a new tire what a disappointment for the second time after I bought the used vehicle there less than 7 months ago and to top it off now I also need new breaks and pads on the car ? When I haven’t even put more than 7k miles on it ? So confused disappointed and unsatisfied beyond sad to get that type of service in Santa Barbara !
10/18/2023
Ann M. VERIFIED CUSTOMER
Matt was great. Very professional. He should receive high marks.
SB Toyota Service on the other hand for the second time failed to meet customer service expectations. I’m used to a well oiled machine in a toyota service dept (multiple dealers in bay area). This service dept lacks sense of urgency and respect for customer time. The arrival que is abysmal with two lines of cars waiting into the street blocking traffic all the while what appeared to be a lead or supervisor sat in his stall talking about food with another employee.
10/17/2023
Julia L. VERIFIED CUSTOMER
Robert was great- kept in touch with me and kept me updated. Also very helpful in going through the report and helping me decide what had to be done that day. And what could wait for another time. Nothing to do with Robert- but the pricing on some of these simple items is so high and not affordable for most of us. I’ll have to go somewhere else to get some of these things fixed - for half the price!
10/17/2023
Scott O. VERIFIED CUSTOMER
Thanks.
10/17/2023
Jennifer B. VERIFIED CUSTOMER
Pablo was super nice and helpful!
10/16/2023
Gerard G. VERIFIED CUSTOMER
Alex is a wonderful customer service representative, very knowledgeable and courteous
10/16/2023
Appleton P. VERIFIED CUSTOMER
Alex cen in Service Department. was terrific ! !
10/15/2023
Marilyn C. VERIFIED CUSTOMER
Always good service!
10/15/2023
Blake L. VERIFIED CUSTOMER
Your team is amazing! Love coming in to see you all.
10/15/2023
Dan D. VERIFIED CUSTOMER
Rachel was great. Did a wonderful job
10/14/2023
David B. VERIFIED CUSTOMER
Robert Anderson was very helpful
10/14/2023
Scott L. VERIFIED CUSTOMER
As always, the service was great! Thanks, Rachel!
10/14/2023
Brad F. VERIFIED CUSTOMER
Rachel was great. Personable and informative.
10/14/2023
Jose G. VERIFIED CUSTOMER
Everyone was amazing! The gal that greeted me was professional and made me feel very welcome.