Pablo is great and a pleasure to deal with .. professional all the way! Really do wish Toyota provided shuttle service.
5/2/2024
Candice B. VERIFIED CUSTOMER
I had an appointment at 10am for oil change and brakes inspection, and my car wasn’t ready until 5pm what’s the point of making appointments then? Plus no one text me any updates during that time frame. I was told estimated time to complete my car would be around 2pm. In the end my breaks we’re fine but I just don’t see why they kept my car 7 hours to close out this assignment. Thank you for hearing my feedback. Have a good day!
5/2/2024
Lorraine D. VERIFIED CUSTOMER
Always satisfied with toyota's service!
5/2/2024
Ryan Z. VERIFIED CUSTOMER
All good. Thanks.
5/1/2024
Marion S. VERIFIED CUSTOMER
He was the very best—efficient cheerful and wonderful service—thank you to Pablo!
5/1/2024
Omer B. VERIFIED CUSTOMER
The service was good Todd explain everything
The charge for fixing the lite bulb was quoted so high
5/1/2024
Joseph B. VERIFIED CUSTOMER
Alex is the BEST!! He made it easy from A - Z. This was the second time I worked with Alex on the repair of my Toyota Tacoma and he provided perfect customer service. THANK YOU!!
5/1/2024
Douglas R. VERIFIED CUSTOMER
Tod is my go to advisor. He’s fair, he’s honest and takes good care of me and my cars. Thank you Tod
5/1/2024
Jordan P. VERIFIED CUSTOMER
I dislike overly optimistic time estimates due service and would rather know upfront how time something will really take based on the workflow and schedule and so forth. Rick laid it out for me and accurate. That allowed me to manage my afternoon and complete my own work. And I am grateful for that. On top of that, all of my interactions with Rick were straightforward, he answered my questions and guided me through the service. I left impressed with the service and I do not say that lightly.
5/1/2024
Kimberly L. VERIFIED CUSTOMER
I got a price for a keyless fob. $550.00. That is CRAZY expensive!
5/1/2024
Santa Barbara. VERIFIED CUSTOMER
Friendly, professional, and efficient!
5/1/2024
John D. VERIFIED CUSTOMER
Rick was amazing. I hope he is my rep every time’
4/30/2024
Marie F. VERIFIED CUSTOMER
When the first guy who checked me in was done he just left. I was sitting in my car not knowing what was going to happen next. I finally got out of my car and started to walk over to him to ask what was going to happen next when a guy from his cubical called out to me that he was going to help me .The second guy spoke so softly and inaudibly (I have excellent hearing, BTW) that I had to ask him twice “excuse me? I didn’t hear what you said”. These guys, as nice as they may be, need some lessons in communication and customer service skills. I did not feel like a customer.
4/28/2024
Susan P. VERIFIED CUSTOMER
Thank you Juan!!
4/28/2024
Phillip B. VERIFIED CUSTOMER
I have always been impressed with the service at Santa Barbara Toyota. I get great service, excellent communication, and prompt attention.
Thank you for meeting my needs today.
4/27/2024
Jean-Pierre F. VERIFIED CUSTOMER
Thanks
4/27/2024
Kevin F. VERIFIED CUSTOMER
In n out, the best!
4/27/2024
Chelsea W. VERIFIED CUSTOMER
Rick was great. What happened was that my car was serviced in Weds with Robert, and I came back to have my tires done. Rick didn’t authorize the multipoint inspection but someone did it anyway and found that the cabin air filter needed to be replaced. But I had authorized that and paid for it on Weds. So it seems that whatever I paid for on Weds didn’t actually get done. I would’ve never known. Please review quality control processes. I feel like the last several times I’ve had a car serviced here things got missed, and now I have much lower confidence in the service department. I appreciate that Rick took care of it and had another filter replaced at no cost, but the mistake made on Weds is concerning. Further more, how can a customer actually know the work was performed upon payment?