Toyota of Santa Barbara Auto Repair Service

Pablo was great!! How can you resist that smile!!!

Tod provide me with impeccable service, was very thoughtful and generous with his suggestions and help. 5 Stars!

I called specifically to schedule repair for a recall. Todd was very kind and gave me an early AM appointment. I purposely included regular service. The car was at the shop by 8 and Todd called at 11:30 to say it would be 3:00 before it was ready. Turns out (after I took an Uber home from work) it was “ready” at 1:00. However, there was no recalll repair b/c you didn’t have the part!! Who would agree to a recall repair knowing the part isn’t in the shop. Next time I’d appreciate the service dept spelling that out BEFORE the service is scheduled. I realized service has to do an inspection first, but please be ready to do the job!!

Very good service

Rachel was great

Attended with kindness and gentleness

Rachel was awesome. Thank you very much for your advice on the car and for the great service.

Tod is always great. I always feel like he is very honest with me, which is much appreciated.

Just to let you know I think that you guys do not use the floor mat because after the service I need to vacuum my floor mat thanks

I’m very pleased that Toyota did not charge me for restoring the headlamp lens for a second time. I had been told that the treatment would be long lasting so I had it done when I went in for routine service about 6 months ago. The lens were clear for only a few months. Toyota had a third party detailer do the work both times. It’s only a one time courtesy during this routine service, so I hope the treatment lasts for years as it had been indicated to me the first time. Thank you Toyota Santa Barbara!

Your service was great. I was a little surprised that a manufacturing process in this day and age was not robust enough to stop welding slag to accumulate on critical fasteners and that it took from Feb. 26th to late April to send out a remedy. I worked on industrial & utility equipment for 44 years and this would have been totally unacceptable in my line of work.

I dropped my truck off at 10am. Around 2 o’clock I got a text saying they were behind schedule and that my truck would be ready by 4:30 at the latest. I got dropped off at 4:30 and when I checked in with them they hadn’t even looked at my vehicle yet, it was still sitting in the same place it was parked 6.5 hours prior. When they finally finished the oil change, which took all of 20 minuets, they handed me an invoice with a list of things that needed to be fixed totaling about $1000. I bought the vehicle certified pre owned 8 months ago, and it was supposed to be under warranty. Nothing they tried to charge me for was covered. One of the things that needed to be done was the alignment, which was an issue when I test drove the truck. They were supposed to take care of it the day I test drove it but by the time I signed they had apparently forgotten about it, how convenient. From day 1 my experience here has been horrible. I had a sign and buy deal and they snuck on an extra 10,000 for coverage and paint protection when I went to officially sign the deal on the iPad. I thought you guys would be honest and trustworthy but I definitely learned my lesson. I also didn’t notice the truck didn’t have floor mats until the next day and when I asked about it they said “it didn’t come with any”. Insane! To top it off, the kid I was dealing with was rude and had horrible customer service. I would love to speak with a manager. Please contact me at ****-****-xxxx. Looking forward to speaking with someone.

Juan was wonderful. Very friendly and answered all my questions. I appreciated his level of professionalism, his easy manner. And kindness.

I went in for a routine oil change and check up, and the car was returned in an incomplete condition. The paper floor mat was left in the car. The passenger seat was fully reclined, and the tire pressure warning light was flashing. I asked about the tire pressure light and was told that we needed to replace all the tire pressure sensors and suggested I make a new appointment In addition, the Service was delayed by several hours. This is not the kind of service I was expecting from from Toyota

Awesome nice

Call center scheduling is a disaster

I wanted to said that the service got way much better than a few years back thank you.

All good

Excellent customer service

I had asked for my windshield wiper emitter to be fixed, was charged $20, and it has the same issue as when I came in. My vehicle was not completed within the time frame I was promised, and I could not get ahold of the technicians upon multiple calls to determine when the work would be completed, which caused me to waste hours of my day, without knowing when my vehicle would be ready.