I approved replacement of 3 tires like-for-like, and they put 4 new tires on the truck that were not the same and not what I approved. Including disposing of a brand new tire that I purchased two weeks ago. Very frustrating. In addition to the week plus that the shop has had my work truck, I still do not have my truck. Strongly considering not returning to this dealer for servicing my truck. Untrustworthy between the advisor and the mechanic, they do not work in the best interest of the customer.
3/8/2025
Carla C. VERIFIED CUSTOMER
Pablo was very friendly and took care of my issue promptly
3/8/2025
Christopher G. VERIFIED CUSTOMER
Good staff
3/8/2025
John L. VERIFIED CUSTOMER
Every thing went well. It got done earlier than I expected. John
3/8/2025
Krista V. VERIFIED CUSTOMER
Todd was so awesome! It’s rare but how it should be .. to be warm, present, caring, not pushy. Todd went the extra mile to give world-class customer service. Thank you!
3/8/2025
George F. VERIFIED CUSTOMER
Rick did a great job! He was also able to answer all my questions. The amount of time to service my vehicle seemed reasonable. Everything went smoothly and my car runs great.
3/8/2025
Esther V. VERIFIED CUSTOMER
OK,
3/7/2025
Susan G. VERIFIED CUSTOMER
Alex Chen was friendly and helpful. I enjoyed working with him.
3/7/2025
Maria N. VERIFIED CUSTOMER
Thank you for your services.
3/7/2025
Gabriel M. VERIFIED CUSTOMER
Such an easy and painless experience getting the truck serviced. Thank you!
3/7/2025
Boyd P. VERIFIED CUSTOMER
Tod Serverson had excellent communication at every step of the process, and followed up any questions or concerns. Mechanic Tin Landis performed excellent work, and I'm very pleased with his expertise and thoroughness. Thank you both for your professionalism.
3/7/2025
Jan D. VERIFIED CUSTOMER
Tod is a really helpful service guy. He listens carefully to understand your problems and then fixes them! I couldn’t be more pleased. 5/5 rating. ????????????
3/7/2025
Francesca C. VERIFIED CUSTOMER
In the past, I have not been happy with the service at Santa Barbara Toyota. However, I have to say that Pablo far exceeded anything I’ve had in the past and he is fantastic. Thank you very much. I will be back soon for the annual maintenance and will ask for him specifically.
3/7/2025
Andrea L. VERIFIED CUSTOMER
Alex was, as usual, very thorough, honest and courteous.
3/7/2025
Moyukh G. VERIFIED CUSTOMER
Tod is great. I appreciated his work and he was very kind. I would recommend Toyota Santa Barbara because of him
3/7/2025
Cathy P. VERIFIED CUSTOMER
Rachel was just great! Thanks!
3/6/2025
Mimi K. VERIFIED CUSTOMER
Very efficient, timely,friendly and good service.
3/6/2025
Robert P. VERIFIED CUSTOMER
No thanks. Don’t send it.
3/6/2025
Linda F. VERIFIED CUSTOMER
Tod was excellent. Great communication and clarity regarding what to expect and when. We appreciated working with him.
3/6/2025
Parisa A. VERIFIED CUSTOMER
Waited for 10 hours and they didn’t do the safety recall.