Pablo was friendly and answered my questions. He also gave an accurate estimate on the time it would take for service, and texted me when car was ready for pickup. On a scale of 1-10, I give Pablo & SB Toyota a 10.
4/16/2025
Adriana D. VERIFIED CUSTOMER
Es una persona muy amable y excelente su trabajo ????????*
4/16/2025
Brian S. VERIFIED CUSTOMER
Robert did an amazing job. I asked him if he could possibly have my truck done by a certain time and he was able to fulfill that request. The only thing I would say if I had any kind of complaint would be the pricing I was quite shocked at what I had to pay. It was probably double what I paid a year ago other than that, I’m satisfied.
4/15/2025
Robert B. VERIFIED CUSTOMER
Alex seemed overworked. It was impossible to reach him. And impossible to reach anyone at Toyota of Santa Barbara. I had to call the national number. You really need to have a way for people to call Toyota of Santa Barbara directly. I might have authorized the brake job if I could have reached someone in time.
4/15/2025
Susan P. VERIFIED CUSTOMER
He was kind, responsive and spot on regarding time.
Susie
4/15/2025
Jerry H. VERIFIED CUSTOMER
Alex was great, but the communication system doesn’t work!
We could not get messages on when the car was ready, and the phone system transfers us to some remote system. They can’t figure it out either.
The company needs staff on site who can answer the phone and give information on the timing!!
Also, we thought that the pricing was way too high for the tire rotation. We can have that done elsewhere for half of the cost!
4/15/2025
Armando R. VERIFIED CUSTOMER
As always, Rachel delivered on time and perfect correspondence to my service!
4/15/2025
Joseph F. VERIFIED CUSTOMER
Great team!
4/15/2025
Kathy V. VERIFIED CUSTOMER
I have worked with Rick twice and he is very good. Friendly, professional and helpful.
4/15/2025
David L. VERIFIED CUSTOMER
Rick’s customer service is excellent
Thanks, David L
4/14/2025
Harry P. VERIFIED CUSTOMER
Yes sir. I’m happy to help and out in a good eird . I’ve been very satisfied with everyone I’ve contacted at this outlet.
Keep up the high quality services
4/14/2025
Andrew H. VERIFIED CUSTOMER
Great and easy to work with as usual
4/13/2025
Leslie H. VERIFIED CUSTOMER
Rachel was great. Extremely helpful!
4/13/2025
Jason E. VERIFIED CUSTOMER
He was great, took time to explain everything!
4/12/2025
Christopher G. VERIFIED CUSTOMER
Gabe was great. Everything went really well and was easy
4/12/2025
Kalley R. VERIFIED CUSTOMER
Rick was an excellent service representative. He explained things very politely and clearly. I’m just not happy with the price of your services. I’m able to get the same work done at a mechanic for half the price.
4/12/2025
Michelle L. VERIFIED CUSTOMER
He was very communicative and had good personal relations.
4/12/2025
John B. VERIFIED CUSTOMER
Good communication
4/11/2025
Paul B. VERIFIED CUSTOMER
Rachel did a great job and went above and beyond to make sure I was taken care of!