Toyota of Santa Barbara Auto Repair Service

Rick was awesome. Our son is out here going to college and I feel very comfortable having him bring his truck into for any needed maintenance in the future.

Rick was terrific. Excellent service. Even recommended a breakfast place to me…

Rachel was friendly, helpful and professional. I was shocked by the price of replacing a headlight and a license plate bulb, and not in a good way.

Explained everything. Kept me informed. Efficient.

Thank you for the prompt service

Purchased my 2016 Prius from a private seller. First time servicing my car at Toyota Center of Santa Barbara. Robert got assigned to me as my service advisor. Very good customer service, answered all of my questions, and made the whole experience very pleasant and smooth. A+ and needs a raise! Thanks for taking care of my car!

Thank you so Much Rob!

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Thank you Rachel! Great help and friendly conversation

Very good

Robert was very helpful and knowledgeable.

Exellent

Rachel is always so professional and honest . I simply trust her !

Rachel was a great person to work with and handled everything in a timely manner

Rachel renewed our confidence in Toyota of Goleta! Very professional and accommodating!!

Excellent service, I left very satisfied with all the help provided.

Job well done to the mechanic finish on time and excellent customer service.

Rachel was fantastic and went above and beyond to promptly handle my issue. Very well done!

The regular service was great, and the team also addressed the 3rd row recall issue which was appreciated. Thank you! The part that we’re not satisfied with is the entertainment system in our 2024 Toyota Sienna minivan. That’s not Toyota Santa Barbara’s shortfall, but I’m still mentioning it here because we are not happy with this part of our purchase. We haven’t been able to get it to work in 7 months of buying the van. The entertainment system was one of the main reasons we bought the van, for the kids on road trips, etc. We have spent 10+ hours and numerous different pieces of equipment (e.g., HDMI cables, etc.) trying to get it to work, which seems crazy with a $60k+ brand new vehicle. A TV in a vehicle should be straightforward to set up; it should just work. We shouldn’t have to watch hours of YouTube videos to troubleshoot. The solution that we identified at the end of the 5 hour appointment was that we need to purchase more equipment, an HDMI to HDMI cable, to plug into a laptop that’s required to make the TV work. It’s essentially a workaround, since the laptop is doing the work and displaying videos on the vans entertainment system by projecting it to an extra screen. Why should we have to travel with a laptop? We could just watch videos on a laptop, so why did we purchase an entertainment system in the van at all?

Rob is a great guy to work with. I hope you appreciate him.