Tim Seymour is a true asset to Bev Smith Toyota. Tim is a caring, courteous professional Service Advisor. Tim always makes my service visits a pleasure. Thank you, Tim.
3/24/2022
Eileen B. VERIFIED CUSTOMER
Always the best auto service....personnel pleasant, knowledgeable and friendly not to mention service done expeditiously
Eileen B
3/23/2022
Marie R. VERIFIED CUSTOMER
I have been completely satisfied every tie.
3/23/2022
Kyle T. VERIFIED CUSTOMER
The rep was unable to give an accurate time frame to fix my car. Was told the same day twice in phone calls, then at 4pm of day one I was told a part needed to be ordered and my car would be ready “mid morning” the next day. Day 2 rolls around, I call at 10:30, no response, 1:30 no response, then finally at 3:23pm I get a text my car is complete. I was never given a total price estimate, and little to no communication from Tyler, the service rep. For $1,000 in maintenance, it would have been nice to be spoken to and called when it was finished. Just be up front and honest about the appointment. I felt left out to the decision making during my own car’s fixing. Not a good look and very unsatisfied with the overall experience. Again if this was just an oil change, sure, not much info is needed, but for $1,000 in fees, I would like to be a bit more involved.
3/23/2022
Matthew R. VERIFIED CUSTOMER
Only after I checked after 2.5 hours of waiting was my tire replacement checked in to. Additionally, in the rush to do it my tire had 40 psi of air put in, wheel scuffed, and still dirty from the tire install. Not to mention the valve stem cover left off. So no not exactly pleased with Timothy’s service or the mechanic that installed my tire. If I have an appointment at 0830 to have a tire replaced and you could clearly see the nail in the outside not exactly 2.5 hours of troubleshooting needed. Not to mention when I call to get an appointment the lady couldn’t tell me if I had road hazard or if the tires were in stock. Completely disconnected and poor customer service.
3/23/2022
John M. VERIFIED CUSTOMER
You left me in the driveway for 15 minutes, when I arrived, I had to go get the service man, he was playing on his phone, when I finally got his attention.
I think that is poor service!!!
3/23/2022
Richard D. VERIFIED CUSTOMER
Service tech failed to reset service milage. Scratches on left side of vehicle on black door trim. I left a message with Stan’s phone mail. Still waiting for a call back
3/23/2022
Lashun B. VERIFIED CUSTOMER
No matter what’s wrong with my vehicle he always has a way of putting a smile on my face. Thanks for making for me feel like I’m apart of The Toyota of Bev Smith family. He discussed the issues that I was having with my vehicle thoroughly and give me several options to choose from. And now you can finance the cost of the repairs through the Sunbit program or do 90 days same as cash so I’m definitely back.
Thanks,
Stan
3/23/2022
Stacy G. VERIFIED CUSTOMER
Sylvia is excellent. Their was an error with my visit but she made sure I wasn’t penalized.
3/23/2022
Robert S. VERIFIED CUSTOMER
Always a pleasure to deal with, Kim goes the extra mile for the customer
3/23/2022
Will N. VERIFIED CUSTOMER
I was charged $213 for a piece of plastic for my tailgate and it didn’t fit I have to return it
3/23/2022
Leevern B. VERIFIED CUSTOMER
Very professional service.
3/23/2022
Samuel M. VERIFIED CUSTOMER
Great service. Kept me up to date the whole time. Very friendly advisor.
3/23/2022
Rondene C. VERIFIED CUSTOMER
She lied that the car was been worked on when nothing at all was done
3/23/2022
Ingrid R. VERIFIED CUSTOMER
Todo bien
3/23/2022
Susan F. VERIFIED CUSTOMER
Excellent service-very professional!
3/22/2022
Deborah B. VERIFIED CUSTOMER
Our vehicle was hit while in for service and the friendly service from Jim Johnston & Stan Ruminski was exceptional. Jim immediately took the appropriate action to make things right. Bev Smith Toyota stands behind their word to exceed customer expectations. Thank you again.
3/22/2022
Norma O. VERIFIED CUSTOMER
Great job done. Thank you.
3/22/2022
Bonnie G. VERIFIED CUSTOMER
I am always so impressed with the customer service at your facility. Sylvia was exceptional.
From a very satisfied customer,
Bonnie G
3/22/2022
Petronae K. VERIFIED CUSTOMER
My appointment was 12:00 pm I lef at 1:45 pm was a long time he was very stressed out didn’t like his personality