Service was quick and the customer lounge was very comfortable.
12/6/2022
Cipriano P. VERIFIED CUSTOMER
bad service job wasn’t complete and your people charge me for incomplete work
12/6/2022
Jeanne B. VERIFIED CUSTOMER
Saturday December 3rd was my second time being disappointed with the service performed on my vehicle. Once again it was a tire issue. I had my 5,000 mile service done. I was sure to take a quick video of the rims on each tire prior to the service. And when I received the car back one of my rims had 2 scratches on it. I am very careful and keep my car clean and looking new. I went back in and talked to Angel my service advisor. She went in and talked the manager and he said he would get back with me to get it repaired. I have had the car since April and now this incident with the rim. I want to get it repaired like it was when I brought it in. New no scratches or marks. I am very disappointed once again. I don’t think I will trust the tires being rotated again from your service. I am hoping to hear from the manager by tomorrow or I will be calling.
12/5/2022
Henry M. VERIFIED CUSTOMER
Excellent job he did during my time if visitation!
12/5/2022
Angel C. VERIFIED CUSTOMER
The price for the service was with In my budget but they told me it would take from 1 to 2 hours and I was ok but I became really frustrated when it became a total of 3 on my first vehicle and the second day on the second for my second vehicle they told me 1 to 2 hours also which I was ok with it but it became a total of 4 hours . I also got extremely frustrated and I think it was extremely ridiculous the extra 2 hours when my vehicle was sitting already outside and finished for 30 minutes and no one was doing anything to check me out and when I went and asked they told me that my advisor had went out to the bank and that he would be back shortly and that time became the 30 minutes that my car was ready . Someone should have checked me out other than my advisor.
12/4/2022
Jose O. VERIFIED CUSTOMER
Great staff and short period of time on service
12/4/2022
Gretchen F. VERIFIED CUSTOMER
Great service!
12/4/2022
Henry E. VERIFIED CUSTOMER
What I like the most about my service was - there was someone who
Came out and offered everyone who was sitting outside some smacks- I thought that very generous of Bev Toyota to do that . I really appreciated- services were very fast as well
Henry
12/4/2022
Robert D. VERIFIED CUSTOMER
The service advisor was excellent.
12/3/2022
Teshome D. VERIFIED CUSTOMER
The service advisor, Taylor, was great and returned my car at the agreed upon time after completing the work. Keep up the great work!
12/3/2022
Martine C. VERIFIED CUSTOMER
I was upset about the fact that you guys didn’t fix the problems. I bought my preowned tundra on 5/18/22. I found some of existing problem with the AC blower motor not working, but instead you guys want to charge me for that. And my low fuel dash warning signal not working at all.. very disappointed. I have owned multiple Toyota vehicles in the past, and last 3 came from bev smith.
12/3/2022
Mamie O. VERIFIED CUSTOMER
Plabo was excellent, took time to answer my questions, explain what he recommended and why. The lady who made my reservation by phone today was absolutely wonderful. I was upset about my initial arrival at the service area. The lady I spoke with not only took care of my issues, she remained professional and turned a disappointed client into a happy client. Lewis, the shuttle drive was so a please to chat with. These three individuals are assets to your team.
12/3/2022
Robert M. VERIFIED CUSTOMER
Tyler was great to work with. Friendly and informative.
12/2/2022
Juline G. VERIFIED CUSTOMER
Kim is always professional, polite and helpful. She is the only service advisor I will work with. There should be more Kim’s in the world. Amazing person!
12/2/2022
J.D. P. VERIFIED CUSTOMER
Great job thanks. Jay Patel
12/2/2022
Stephanie P. VERIFIED CUSTOMER
Alexis was great and I would like for him to be my Service Advisor all the time. He kept me informed with the status of my car and if I needed anything to give him a call. I would recommend Alexis to my family and friends.
12/2/2022
David W. VERIFIED CUSTOMER
Kim was great
12/2/2022
Mary E. VERIFIED CUSTOMER
The Lady that I talked to was nice ????????????????????????????
12/2/2022
Nancy S. VERIFIED CUSTOMER
From start to finish- everyone was super helpful. I’m grateful for such a great team and will continue to trust my vehicle with your dealership. Pablo showed excellent customer service. I really appreciate his detailed explanation of the process.