Had an appt for an oil change at 9:30, arrived at 9:10 and did not get my car back until 11:30. I had to request a copy of the all points inspection sheet which usually is with my invoice . Because of previous appts, I always have to question the brake readings and they always have to be corrected in my favor. This causes trust issues with the service techs there
3/6/2025
Alexandra R. VERIFIED CUSTOMER
I felt like a valued customer.
3/5/2025
Douglas B. VERIFIED CUSTOMER
Angela was awesome. She kept me posted with updates on my vehicle and she followed through with the warranty information and what my cost would be. She is very informative and answered all questions without hesitation. Angela is wonderful.
3/5/2025
Dejanae M. VERIFIED CUSTOMER
It would be nice if my car was actually washed, I waited over 30 minutes to I receive my car back after being told it was in the wash and it wasn’t washed at all. The staff also left trash in my car that I had to throw out. Last, my advisor told me she would take $100 off of my total bill since the service was over $1000 and didn’t. When I asked about it she responded that she gave me a discount (which was in the amount of 2 dollars). I think my experience would have been much better if those things were treated more professionally.
3/5/2025
Kevin R. VERIFIED CUSTOMER
The most important thing that he did besides being very polite, was he communicated with me during the day so I knew what to expect. I really like Bev Smith Kia. Honestly I've heard some bad things about the place but I have only experienced good things.
3/5/2025
Gabriela S. VERIFIED CUSTOMER
Caitlin was awesome!!!
3/5/2025
Jeffrey S. VERIFIED CUSTOMER
I had a great experience working with Caitlin as my service liaison while getting my car fixed. She was personable, professional, and kept me informed every step of the way. Her clear communication and friendly attitude made the whole process smooth and stress-free. I truly appreciated her attentiveness and would highly recommend her to anyone needing service assistance!
3/5/2025
Gerardo L. VERIFIED CUSTOMER
Great job and great service
3/4/2025
Jose C. VERIFIED CUSTOMER
We came in for a recall and they did not have the parts and now we have to come back again. Then why the hell did they make the appointment to waste my time lost from work and now have to do it again very poor customer setvice
3/4/2025
Wislyne U. VERIFIED CUSTOMER
Everything is great!
3/4/2025
Elizabeth G. VERIFIED CUSTOMER
Very attentive and professional
3/4/2025
Meanna A. VERIFIED CUSTOMER
Caitlin is amazing, kept me informed of my vehicle through out the day. Very informative reagarding my car.
3/2/2025
Benjamin Delgado. VERIFIED CUSTOMER
Very very good. Angela
3/2/2025
Melita A. VERIFIED CUSTOMER
I have been a Bev Smith Kia customer since 2013, this being my second Sportage, purchased new. I love Bev Smith and I lov Kia
3/2/2025
Sandra G. VERIFIED CUSTOMER
Great customer service.
3/2/2025
Terence R. VERIFIED CUSTOMER
Cory James was fantastic in getting my vehicle up and running and was prompt when getting issues resolved. His enthusiastic of getting my needs and repairs done was exceptional. However, this was the third time I got my fuel pump changed , that part of the new fuel pump that was put in three times with new , I just don’t understand how the fuel keeps breaking if it’s brand new. Overall of experience of getting my vehicle up and running was great.
3/1/2025
Mary Carmen. VERIFIED CUSTOMER
Service okay however I had to wait almost 2 hrs to get service after my appt time
3/1/2025
Cecilia H. VERIFIED CUSTOMER
Angela was very kind , however , I was told I would get a rental on Monday when I dropped my k4 to be repaired, she advised she couldn’t get a rental because they didn’t have any but she could get one from enterprise on Tuesday. I asked on Monday why she couldn’t get one that day as I have only Lyft or uber options and she said her boss was off? I had the car 2 weeks and 2 days prior to drop off and had not been able to use it fully functional . She kept saying it takes time to get ahold of Kia. It took 3 days to fix the issue , as i understood the reason to be trying to reach Kia. Kia support needs to do better. The length of time to reach them even for their own dealers is unreasonable. I do thank Ricardo for reaching out and getting things going for me .
3/1/2025
Natalie A. VERIFIED CUSTOMER
Angela was nothing short of AWESOME! She even reached out to us on her day off to be sure that the car was operating satisfactory! She truly has a passion for her customers and over the top customer service.