I asked Justin to check the status of my brake linings while my car was having routine service. When the service was completed and the car delivered, I did not check the paperwork. When I arrived home, I checked the paperwork and there was no mention of the status of the brake linings. I called Justin and asked him about the brakes. He said he would check with the shop and get back to me. That was about 1 pm. It is now7:17 pm and I never received a callback. I live in Port St. Lucie now and would like to use Bev Smith Kia for all my service needs, but if this represents the quality of your service, I will go back to Napleton Kia, whereI bought the vehicle. I am one unhappy customer.
12/11/2021
Angela O. VERIFIED CUSTOMER
Excellent service! ????
12/10/2021
Michael F. VERIFIED CUSTOMER
Zach was excellent. Polite and courteous. Kept me informed the whole time. I was very pleased with my service. I will be back for future visits.
12/10/2021
Jose C. VERIFIED CUSTOMER
Great job, great customer service. Great people.
12/10/2021
Andrea M. VERIFIED CUSTOMER
Great service!
12/10/2021
Theresa P. VERIFIED CUSTOMER
Pleasant experience. First time taking my new car for service.
12/10/2021
James G. VERIFIED CUSTOMER
Very congenial, extremely informative
12/10/2021
Kimberly D. VERIFIED CUSTOMER
Zachary was awesome! Made sure I was happy and kept me updated
12/9/2021
Cristina R. VERIFIED CUSTOMER
I had to wait 15 minutes before anyone got to me even after being told I have not been helped. Then the problem that was wrong with my car wasn’t resolved. My apt was at 2 and I did not leave leave until 6:30. Never have I had to wait so long which is not the first time I have had this issue
12/9/2021
Dorianne M. VERIFIED CUSTOMER
Hi my appointment was set up at 10:30am on 12/8/21 for an oil change and to check my tires. It should have taken 45 minutes or less to do that, but it took 1 hour and 45 to 50 minutes. I had to be back to work at 1:00pm so when I got my keys and car I had to go back to work without having a lunch which made me mad by the time I left. I have health issues and I work by I95. Do the math I had to travel from US1 to Peacock Blvd by 95 and you figure in traffic I couldn’t eat lunch. You need to train your staff to work much faster with great efficiencies.
12/9/2021
Diana S. VERIFIED CUSTOMER
Petra was professional, friendly and kept me informed as to my repair progress. She is an asset to your business.
12/9/2021
Debbie C. VERIFIED CUSTOMER
Petra was very friendly, professional and helpful. It was the best visit I’ve ever had at the ft Pierce dealership. She is truly an asset to the dealership.
12/9/2021
Donna G. VERIFIED CUSTOMER
Zachary was a 10. Very kind, very courteous,and very pleasant to work with.?
12/9/2021
Ashley R. VERIFIED CUSTOMER
Great service
12/8/2021
Richard U. VERIFIED CUSTOMER
No need to say anything.
12/8/2021
Kristin M. VERIFIED CUSTOMER
I made an appointment to get my oil changed for December 6. Frank and his associates were very helpful in getting me in and out n timely manner to ensure I wouldn’t be late to pick up my daughter. I was concerned I wasn’t going to get out of there on time with all the cars checking in. Thank you so much guys.
12/7/2021
Tierra S. VERIFIED CUSTOMER
Very nice
12/7/2021
Daniela O. VERIFIED CUSTOMER
Can’t wait for my next service appointment it was an enjoyable morning. I watched true crime, drank coffee and sat in a massage chair until my car was done. 10/10