Ken was great. I’d give him a 10 in customer service. I thought my car would be washed with a service and it wasn’t again, for the second time. That’s not a reflection on Ken at all. I’d request him again.
3/14/2026
Dennis M. VERIFIED CUSTOMER
She was very nice and helpful
3/14/2026
Richard C. VERIFIED CUSTOMER
I am satisfied with the service that was provided however, the salesman's coming out to the service floor trying to push you into buying a new car is relentless. It makes you not want to come to the service department even though the service department is very efficient the technicians working on your vehicle. The same thing would apply to the service representatives very pushy at trying to sell stuff you say no, and they still kind of push it. I understand it's their job to make money for the company. However, the sales staff is very offputting.
3/14/2026
Constance T. VERIFIED CUSTOMER
She is a pleasure to have her oversee the maintenance on my Sorento.
3/14/2026
Lori M. VERIFIED CUSTOMER
Exceptional customer service . The only Kia dealer I will go to.
3/14/2026
Steven V. VERIFIED CUSTOMER
Ken D. & the Kia team resolved the issues.
Very happy with the service and I appreciated being informed of how the repairs were completed.
3/14/2026
Marilyn W. VERIFIED CUSTOMER
They didn’t service my car the parts wasn’t there need to reschedule
3/13/2026
Ivette J. VERIFIED CUSTOMER
everyhing fine
3/13/2026
Daniel D. VERIFIED CUSTOMER
Everyone was very respectful and courteous. Unfortunately the seat control do not get fixed. Hopefully KIA can come up with a game plan to get it fixed right.
3/13/2026
Jennifer M. VERIFIED CUSTOMER
Caitlin was amazing !
Went over and beyond
To meet my needs!!
Highly recommend her!
3/13/2026
Steven M. VERIFIED CUSTOMER
Angela was professional and efficient. Got the car done very quickly.
3/13/2026
Ruth I. VERIFIED CUSTOMER
He is very helpful and knowledgeable. Keeps you informed. Friendly and fun.
3/13/2026
Ronald S. VERIFIED CUSTOMER
I received conflicting information about the service thats offered for replacing my front headlamps fron the Coach and Kenneth. As such we left the establishment without any correction to our car needs.
3/13/2026
Stephen B. VERIFIED CUSTOMER
Great informative service.
3/12/2026
Dorothy P. VERIFIED CUSTOMER
I had this appointment for over three weeks for a recall on the ignition. I got three reminders to come for this appointment when I arrive there I was totally did not have the part after making arrangements for myself to be picked up while the car was repaired and had paid somebody to bring me back there when my cow was ready I was extremely unhappy. I was told they would call me when the pot comes in and I certainly hope they do.
3/12/2026
Barbara P. VERIFIED CUSTOMER
Very helpful, took care of everything quickly and professionally, very pleased.
3/12/2026
Kizzy C. VERIFIED CUSTOMER
It's very disappointing to bring my vehicle in for service and leave with damage it didn't arrive with and then to have Richard indirectly tell me I damaged my undercarriage, not so. I would think for me to have damaged the undercarriage would have left some major damage to the front end of my vehicle which there's not. Now, what i do believe happen someone in the process of putting it on the lift, didn't have it on there properly and in return it resulted in the damaged of my undercarriage. That would make more sense to me. I guess someone stepping up to admit this wrong is just not happening and the service manager failed to properly rectify the problem. Perhaps you should look into the camera system that scans the car 360 when it arrives for service, so you don't run into issues such as this. I'm sure you can care less, but I'll rather travel to surrounding Kia then deal with my local dealer.
3/12/2026
Vontravious J. VERIFIED CUSTOMER
Caitlyn Is The Best. Very caring and professional!!