Polite and courteous. She gave me approximate time when the car would be done which turned out to be accurate.
2/10/2026
Mary R. VERIFIED CUSTOMER
I was very happy with the service and the time it took to have the service done. Completely satisfied
2/8/2026
Jennifer U. VERIFIED CUSTOMER
Have been coming back for the same coolant issue for the past three months almost it’s getting to a point where I’m having to carry coolant with me everywhere I go they said they drove me car this the third look on my records on app and can see that you guy DID NOT drive my car like stated received car back with less coolant then it arrived but somehow that’s normal to you all for coolant to go down that fast in just a few hours? Makes no since to a logic standpoint this is a brand new car that should not be having all of these issue highly upset with my experience
2/8/2026
Ashley H. VERIFIED CUSTOMER
Always great service
2/8/2026
Vicki B. VERIFIED CUSTOMER
Caitlin is my reason to continue to come back for the BEST service. She has a way to make everyone feel important. She continues to keep you updated with care of your car. As an elderly widow I rely on her to give me the best and she does . I demand honesty and I believe that is what Caitlin offers. Thank you for the opportunity to speak on her behalf. It is an honor. You have a rare gem in her.
2/7/2026
Marguerite S. VERIFIED CUSTOMER
Everything was addressed. Everyone involved was courteous and helpful and the service was excellent. Thank you.
2/7/2026
Earl G. VERIFIED CUSTOMER
My service advisor was very respectful and kept me informed about service of my car.will do.
2/6/2026
Robin E. VERIFIED CUSTOMER
I thought she was in a hurry and it didn’t feel like the same place I visited the time before , that I didn't feel welcomed as everyone that visits there should . Felt like a number thats all , that is not good customer service also trying to sell me things I didn’t need at all . For instance my tires I only have 27,000 miles on my car no need for tires until 40,000 miles . My son works for Kia in marietta Ga and is a Gm and I called him he said no , I know you are a business trying to make money but it feels like we as customers are being taken advantage of .
2/6/2026
John B. VERIFIED CUSTOMER
Excellent service.
2/6/2026
Sandra W. VERIFIED CUSTOMER
Cory is a definate asset to your service department. He is very knowledgeable and kept me well informed of his interactions with the technician that was handling my situation with my 2021 Seltos, and he has always been very helpful on previous return visits to your dealership. Thank you Sandra W
2/5/2026
Donnie S. VERIFIED CUSTOMER
Angie is great. Thank you
2/5/2026
Lisa S. VERIFIED CUSTOMER
I waited 2 hours without anything being done to my vehicle
2/5/2026
Joyce G. VERIFIED CUSTOMER
This is the WORST service I have ever gotten from a service provider. My car was there for days and first I was unable to get any information on the status of the repair. One person said they were waiting for parts then 4 days later I am told that there is no leak and my car doesn’t need repair. So basically my car sat from Friday to Wednesday for no reason at all it seems.
2/5/2026
Craig Wylie. VERIFIED CUSTOMER
Great job again Caitlin
2/5/2026
Daniel T. VERIFIED CUSTOMER
Fast friendly service
2/5/2026
Marcy S. VERIFIED CUSTOMER
Excellent job
2/5/2026
Mary M. VERIFIED CUSTOMER
Great service, all on time. Up front and delivery. Angela is great.
2/4/2026
Oswald E. VERIFIED CUSTOMER
I’m 99% satisfied with the service. However, I believe that it should be policy that every customer appointment placed in your system should be followed by email or text notification to the customer. There should be no ambiguity on the part of either party about the content of that very important communication. Thank you.
2/4/2026
Alexis M. VERIFIED CUSTOMER
He was kind and helpful! I was able to get in and out as quick as possible!
2/4/2026
Janet B. VERIFIED CUSTOMER
Caitlin is amazing and I trust her completely. I brought my car in to have the headlight replaced under warranty, and I have the headliner cleaned on the passenger side as it was not clean when I purchased a vehicle. When I returned to pick up the car headlights are amazing. Headliner looks like they didn’t even do anything.