He suggested additional maintenance but did not push. I appreciated his suggestions.
1/17/2024
Bianca P. VERIFIED CUSTOMER
Justin was amazing! Knowledgeable, accommodating, and brought the service experience to the next level. Will definitely be back.
1/17/2024
Sandra P. VERIFIED CUSTOMER
Yes
1/17/2024
Ruth D. VERIFIED CUSTOMER
Justin is professional and courteous
to customers.He explained the service
Needed and done to my car today.
Thank youu
1/17/2024
Gary R. VERIFIED CUSTOMER
Smooth fast and very professional. Great visit
1/17/2024
Robert Kidd. VERIFIED CUSTOMER
Fred was awesome, help me every step of the way made the process very simple… Thank you all so much
1/17/2024
Jennifer D. VERIFIED CUSTOMER
I am very happy with my cars service !!
1/16/2024
Wendy D. VERIFIED CUSTOMER
I was told it would be 1 1/2 hour and it was 3 hours. I would not have waited if I had known it would take that long.
1/16/2024
Melanie L. VERIFIED CUSTOMER
It took just over two hours for an oil change and tire rotation, even with an appointment. During that time I received no updates, despite being in the waiting room AND texting twice. I was told after 2 hours, when I went out to investigate and spoke to a different agent, that Justin’s computer went down and that is why I wasn’t updated, but a) my first text was right after I checked in, saying I overhead others had been waiting a few hours for an oil change and if that would be the same for me to please let me know so I could reschedule and b)I was sitting inside and he could’ve walked in to talk to me at any point. Miraculously, when I said something, my car was done! And apparently had been done for who knows how long. :(
Overall, in my 10 years experience with Bev Smith Kia, lack of communication/basic updates is an ongoing issue. To be honest, I get really anxious every time I come in for service because I feel I can’t trust whoever is supposed to be my service rep.
1/16/2024
Richard M. VERIFIED CUSTOMER
Excellent service
1/16/2024
Oscar C. VERIFIED CUSTOMER
Good job , service was done faster than expected
1/15/2024
Ken Y. VERIFIED CUSTOMER
The advisor we were assigned, Joseph Junior Stephen, was not responsive and didn't give status updates. Our vehicle was in for service for over 3 weeks. We found out that Joseph was no longer working for the company and was reassigned to Pablo. Pablo called immediately, provided status and had our vehicle repaired within a couple of days. He was professional and responsive. Thanks Pablo!
1/15/2024
Kathleen C. VERIFIED CUSTOMER
My husband brought my car in.
Everything seems fine.???? He was told they washed the car, but it wasn’t.????
1/15/2024
Kristine T. VERIFIED CUSTOMER
Lied to by Justin multiple times and then lied to by the manager, Jim. Service was never done. Car sat for 5 days, no communication. Worst experience ever!
1/15/2024
Felicia S. VERIFIED CUSTOMER
Ok
1/15/2024
Michael Lyons. VERIFIED CUSTOMER
Great communication from Justin!
1/15/2024
Kathryn M. VERIFIED CUSTOMER
I feel that I was taken advantage of. Our car was sitting in the lot for 8 months waiting for parts. In the hot summer weather. I had to replace the windshield wipers and the air filters in the car. I feel that the dealer should have covered that expense.
1/14/2024
Lisa H. VERIFIED CUSTOMER
Fred was very pleasant and communicative! Thank YOU Fred!
1/14/2024
Carol T. VERIFIED CUSTOMER
Pablo was very helpful
1/14/2024
A Better. VERIFIED CUSTOMER
After I left there, I noticed that my check engine lights was on and I was told by another person that I didn’t even know that my truck was smoking and had to pull over