The communications and customer service were extremely good. I am just very concerned with the vehicle not showing any indications of the various yellow warning lights that went off and that my lights flicker in the evening when they're on and nothing was fixed regarding that issue and some others. I'm afraid to drive my car now I have always been a big believer in the Kia Optima. I am a single father with a little girl and I'm driving a car that no one can assess what the problem is. Otherwise I thought the dealership was excellent in terms of the service department. I might even buy a new car and trade this one in. I just am afraid for the new payment being big because I have such a limited budget
1/24/2024
Timothy E. VERIFIED CUSTOMER
Call me
1/24/2024
Lisa H. VERIFIED CUSTOMER
Fred Madorma is EXCELLENT at his job! Courteous, knowledgeable and made my service experience nice.
1/24/2024
Giordano A. VERIFIED CUSTOMER
Pablo Minier was a great help he kept me informed on everything with my service
1/24/2024
Steven H. VERIFIED CUSTOMER
Justin was awesome
1/23/2024
Dolores G. VERIFIED CUSTOMER
As usual service was great just 3 hours too long. Also not happy with new payment with check. Gave them check and it
took almost half an hour so I had to VOID check and give credit card. Been customer for 5 years and did not enjoy waiting for OK of check.
1/23/2024
Lissette A. VERIFIED CUSTOMER
Yes completely satisfied
1/23/2024
Vinnette L. VERIFIED CUSTOMER
Great
1/23/2024
Sheretta M. VERIFIED CUSTOMER
Corey was just great but I had a problem with the tires that I paid altogether came to $850. I only got 39,000 miles out them when I felt like I should have gotten more for my money. So I won’t be purchasing tires Kia again thank you
1/23/2024
Ralston T. VERIFIED CUSTOMER
Very pleased
1/22/2024
Yinnys E. VERIFIED CUSTOMER
Exellente
1/22/2024
Oswald E. VERIFIED CUSTOMER
Ok
1/22/2024
Julie B. VERIFIED CUSTOMER
Caitlin is great and is so helpful evwrytime. They stated the issue related to my car was a bent rim. There was no dent as I got to another opinion. Car only shaked when gas peddle was hit. Got another opinion to fix the issue. Again Caitlin has 100% customer service but not confident in the dealerships mechanics to find issues.
1/21/2024
Erin J. VERIFIED CUSTOMER
The communication is the worst . I drop my car off at 9 am and didn’t hear anything back until you guys were closing. And then the next day didn’t even know that my service writer was off and had a hard time trying to find someone to talk to about my car. Jim the service manager has the worst attitude and doesn’t care about the situation with my car. It took me 7 phone calls to finally talk to him to find out what was going on with my car. And then I ended up just having my car towed off your property due to the unprofessional attitudes. He just wanted me to leave my car there for 6months to a year for parts when I had other dealership that had the parts I needed. I will never be back to have my Kia worked on or buy a Kia from you guys… and I will never recommend your dealership for service
1/20/2024
Monica S. VERIFIED CUSTOMER
Pablo is amazing! A+++ Customer Service and knowledge.
1/20/2024
Helen D. VERIFIED CUSTOMER
Fred is great to work with when I bring my car in for service. He always explains fully on what needs to be done and the price.
1/20/2024
Evelyn V. VERIFIED CUSTOMER
I fully expected to be at Kia for at least 2 hours, so I was really surprised when 1 hour later they call my name and tell me my car is all set and ready to go. Fred is a very courteous and professional individual in all he does. I am very glad to be a part of the Kia family (since my first purchase was in 2001 of the defunct Kia Sephia, then in 2009, a Kia Rondo SUV, then in 2017, a Kia Soul). My most recent purchase in July 2023 was a 2023 Kia Soul.
1/20/2024
Cynthia E. VERIFIED CUSTOMER
Fred is not a people person he doesn’t like to talk to you about your car he won’t come in and tell you he has everyone else tell you it’s done please do not assign me with him any more or I’ll go to a different Kia dealership. This is my 3rd time not happy with him.
Thank you
Cynthia E
1/20/2024
Quincy Clark. VERIFIED CUSTOMER
Caitlin was amazing from the moment I arrived for my appointment. she's a true professional who goes above and beyond to ensure a smooth and pleasant experience. Caitlin's friendly demeanor and willingness to answer all my questions made the entire process a breeze. I can't thank her enough for the outstanding service, and I highly recommend her to anyone seeking top-notch assistance. Thank you, Caitlin!