Fred and the entire team including the lot people and shuttle drivers made me feel valued as a customer. I have had my car serviced at Bev Smith and Wallace Kia before. The positive difference of Bev Smith was outstanding compared to Wallace. The availability of shuttle service was a big plus to me. It was as if there may have been a huge effort to train your staff in how to talk to and treat customers. I managed customer service as a general mgr for department stores for over 40 years and appreciate my experience.
3/29/2024
Tracey M. VERIFIED CUSTOMER
Fred was amazing. Very professional and helpful.
3/29/2024
Monique F. VERIFIED CUSTOMER
The cost of the diagnostic was the highest in the area and probably the state @ $220. I had my car towed in Tuesday morning and picked up Thursday afternoon because it had not been diagnosed yet. I understand everyone is busy because so am I which is why I needed my vehicle. I did not get any updates on Wednesday even after I texted and asked. I did not receive any updates Thursday morning, I had to come in to see what was going on with my car, for Pablo to say the mechanic hadn’t got around to finishing checking it out. Meanwhile I was in a rental car spending more money as my car sat in the parking lot.
3/29/2024
Janet L. VERIFIED CUSTOMER
Pablo was pleasant, very helpful and informative
3/29/2024
Ian L. VERIFIED CUSTOMER
Yes, I am a good friendly service advisor
3/29/2024
Joseph P. VERIFIED CUSTOMER
As always, Fred exceeds my expectations no matter if its a routine oil change or random service!! Highly recommended!!
3/29/2024
Joe C. VERIFIED CUSTOMER
My experience was terrible I drove from Okeechobee made my appointment on time 2 hours later my car hadn't had its diagnostic test and the guy was real rude said I was going to have to stay there longer so I made him give him my keys and left thank you for asking
3/29/2024
John C. VERIFIED CUSTOMER
As always my dealership was there to diagnose and repair my vehicle without any further hard sell or pressure. This dealership is a flagship for customer service. I couldn’t be more satisfied with my overall experience.
3/29/2024
Susan M. VERIFIED CUSTOMER
Cory is very nice and he keeps me well informed during the entire time they have my vehicle. Bev Smith Kia has a great service department.
3/29/2024
Naftali K. VERIFIED CUSTOMER
????????
3/28/2024
James S. VERIFIED CUSTOMER
Jamie did great, a real professional. However, waiting almost 3 hours to get an oil change, and tire rotation? Is simply disrespectful to the customer! This is the third time we have had to wait 3 hours or more. I am not satisfied with the vehicle service you provide. This is the 3rd or 4th car I have purchased there and when I upgrade it won’t be with your dealership! It appears that you put making money over customer satisfaction by scheduling too many appointments at the same time. I would really like to talk with the owner or General Manager but I know that won’t happen!
3/28/2024
Denise V. VERIFIED CUSTOMER
Caitlin is the best service advisor I've ever had at any dealership. She's friendly, professional and kind. She's not pushy or dishonest. She deserves recognition!
3/28/2024
Wayne F. VERIFIED CUSTOMER
Rick the service manager was nice to explain to me the in and outs of dropping off your vehicle and what is expected. I have a new understanding, although it would be nice if your service consultant is not available that someone else on the team can get the information for him to avoid long waits. Should work as a team.Team players. Keep things running smooth. Even though I was completely satisfied with everything and will keep returning here, a few little tweaks need to be introduced. Pablo was very nice professional and accommodating. They go off appointment time, so if you are looking to drop off car early, plan way earlier than you expect. Because as of now you will wait.
3/28/2024
Virgina C. VERIFIED CUSTOMER
This was not my first visit to your service department. Fred has been my service manager from the beginning and as usual excellent service very professional.
3/28/2024
Jennifer D. VERIFIED CUSTOMER
He is very knowledgeable and organized- I think he is a wonderful service advisor!
3/28/2024
Renfred M. VERIFIED CUSTOMER
Fred did an excellent job!
3/28/2024
Beverly K. VERIFIED CUSTOMER
Very professional
3/27/2024
Terrie M. VERIFIED CUSTOMER
Ok
3/27/2024
Robert B. VERIFIED CUSTOMER
Jaime was very courteous and customer friendly. An absolute asset to your team.