Fred was great very courteous. He explained it might take 1.5 to 2 hours. At the 2 hour mark I went up to him to find out how much longer. He made a phone call and I was told 30 more minutes which they were correct. I just think time management could be a litt better. My recall should not have taken 2.5 hours. Thats my only complaint. The staff were all great.
4/5/2024
Martha D. VERIFIED CUSTOMER
I have been with Kia throughout the years. Always great service.. Fred. David Madorma is the best. Always keep in the loop of what’s going on.
4/5/2024
Richard P. VERIFIED CUSTOMER
The multi-point vehicle inspection is not being done. I followed my wife home and noticed that a brake light was out. That means I can’t trust any portion of the “inspection”. The technician pencil whipped it. Also there was a mis-communication between your parts department and Pablo. I was told parts would be arriving on Tuesday and dropped the car off. One of the parts didn’t arrive until Thursday. I left the car because of the inconvenience of picking up and dropping off. Don’t bother to call.
4/5/2024
Linda B. VERIFIED CUSTOMER
Caitlyn was extremely efficient and professional. She has always been very pleasant to work with.
4/5/2024
David C. VERIFIED CUSTOMER
Jamie was awesome. Very helpful and pleasant. She deserves a bonus for her exceptional customer service.
4/5/2024
Joseph N. VERIFIED CUSTOMER
Ok
4/5/2024
Annette G. VERIFIED CUSTOMER
Caitlin was courteous, professional & delivered the car from service before the time promised. We were very pleased with her, as well as the rest of the staff who helped us.
We would definitely recommend your services to others.
4/5/2024
Jooyong J. VERIFIED CUSTOMER
Okay, I'm happy. Fred was very nice and kindness. I will wait for review.
4/5/2024
Alberta B. VERIFIED CUSTOMER
Grateful for the great service I received today. I was more than satisfied with service experience that Caitlin Neeson provided. She made getting an oil change something to look forward to, making me feel like I was ‘VIP’. Sincerely Alberta B
4/4/2024
Cynthia P. VERIFIED CUSTOMER
The service was perfect. Fred and others were very attentive and polite. My only disappointment is the paint on my Kia has faded terribly. I found out the paint is only under warranty for only 3 years. I asked if anything can be done. There is nothing that can be done for me. My car is a 2018 Kia GT Stinger with only 25,514 miles. I would have thought it would have lasted longer.
4/4/2024
Jacqueline R. VERIFIED CUSTOMER
Your technician cracked my oil pan during my last service. Now your dealership is avoiding my phone calls regarding the warranty claim for replacing my oil pan that you’re dealership damaged. If I am forced to call a lawyer and take your establishment to court. I’m going to get a lot more than an oil pan and gasket out of you.
4/4/2024
Aloma C. VERIFIED CUSTOMER
Bev Smith Kia is an efficiently and friendly run business. I was very impressed. I feel very fortunate that I worked with Pablo. He is wonderful!
4/4/2024
Patricia C. VERIFIED CUSTOMER
Super pleasant and complete service!
4/3/2024
Richard L. VERIFIED CUSTOMER
Shout out for Caitlin Neeson! Very professional courteous and helpful!
4/3/2024
Sharon H. VERIFIED CUSTOMER
Excellent service by Fred. He went beyond his expectations. My car was well taken care of. All required service was completed in a timely manor. Thanks
4/3/2024
Nancy S. VERIFIED CUSTOMER
Caitlin was great
4/3/2024
Sandra G. VERIFIED CUSTOMER
She did her best friend I help me, with diagnosis and holding down cost.
4/3/2024
Tina H. VERIFIED CUSTOMER
I was very surprised at how fast my car was completed thank you. And the service person was very nice and informative on what went on service wise. Again thank you. The service is getting better
4/3/2024
Michelle P. VERIFIED CUSTOMER
They took out my K & N air filter! Needs to be replaced with a new one. It is reusable and not to be discarded. Very mad that your mechanic didn't realize this!!!