Bev Smith Kia Auto Repair Service

An easy, seamless experience!

Thank you!

When I first pulled in, I had to wait 25 minutes in my car before one of the service people and the two white terminals would come out and help me girl had just gotten into her service station and completely shut the door and was working on things that had gotten backlogged that does nothing for customer service to the people who pulled in and are now waiting The other girl was too busy talking about football and playing on her cell phone to come over to my vehicle to help me granted she did have two vehicles that she was working on before mine but afterwards she decided to get on her cell phone and talk about football before coming to help me knowing that there was only one person helping people in their cars . The second problem I had was I had a free oil change on my account that somehow disappeared because I even have proof in a text message that I had it on there and it was miraculously gone so I had to argue about that. They were definitely fast with the service, but you guys usually wash the vehicle and then washer was down so I completely understand that, but usually vacuum the vehicle as well and the vehicle was not vacuumed out. These are services that I used to love about this dealership and coming in and getting my car serviced with you guys, that were just not there this time. There were cars that were getting helped before me and I had an appointment and had to wait 25 minutes for somebody to come out and help. Meanwhile, you have five guys literally five guys standing around with their hands in their pockets not doing anything. Definitely not a good experience this time.

Pablo is a great employee! You should apappreciate his work.

Cory was awesome, super quick service

Jamie is an awesome service advisor. She is totally tuned to the customer’s needs. So glad she is my service advisor.

I wish that you would turn off the engine when not in use. My mpg went down .5 while there. Inexcusable!

Everything was excellent.

my car was there for an ac warranty repair and whenever I received my car back I noticed my steering wheel had been scratched in three places, the plastic above my mirror was broken, my dash has three defects in it, the weather stripping on my passenger door was not replaced correctly, and a check engine light has come on. I will be contacting the service manager or general manager about this issue when you guys reopen on Monday because that is unacceptable for my car to have been returned in that condition.

Fred was great very informative on the service good job

Caitlin is awesome! Honest, professional, and cares about my vehicle safety and me as a customer. She is a credit to the service department.

Pablo was very busy but he was very very courteous, and took care of me even though I waited sometime which wasn’t his fault. It was the owner before me that was giving him some trouble. The greeter was also very attentive to me and kept checking on me. I will say that they asked me to roll down my window and keep my car going which I understand so they can get the mileage but while I was waiting, I heard other service tach talking and they use the F word a lot which I can understand their frustrations in their job but it’s not something good for a customer to hear, I just wanna make sure that you understand. This was not Pablo who said this I don’t know who the other tech was but Pablo was extremely courteous and polite to me and I would go back to see him to take care of my car.

Pablo is always very patient and courteous. Thank you

Great service experience with Fred and as well the service team! Very pleasant environment and GREAT COFFEE AND SNACKS!!

Jamie is terrific! Such a pleasure as a consumer to be greeted with friendly service. Jamie took great care of me and even threw in a car wash! Didn’t even know that was a thing! Jamie needs a raise and a promotion and she even wished me Happy Easter!

Fred was fast informative and clear with his answers. I look forward to working with him should I ever need my vehicle serviced again. 5 star service

I am still waiting online

Fred was Great! Very personable and filled me in on time and what my car needed. Out of 1-10, he gets 10 and more. Very thorough and easy going. He’s a keeper in my book!????

Excelente servicio. Gracias

Good customer service