Jamie repented on the unsatisfying experience I had in the past. She kept me informed during the service of my vehicle. And displayed excellent customer service
7/9/2024
Tonja E. VERIFIED CUSTOMER
Caitlyn was so courteous and informative with the handling of my vehicle it was definitely a pleasant experience
7/9/2024
Thelma C. VERIFIED CUSTOMER
Always satisfied
7/8/2024
Paulette D. VERIFIED CUSTOMER
Before the person that checks me in asks would you like ur car wash? This guy didn't. While I was there no feedback..He sent me to my Car without the keys. Poor reception poor departure. No snacks for my grandson . ????. We used to like waking up and hanging out there for my car ???? to finish ????
7/8/2024
Ian W. VERIFIED CUSTOMER
Great vommunication
7/7/2024
Sonia B. VERIFIED CUSTOMER
Cory was great as per useral. He was prompt and efficient. He was able to make us aware of what was going even though the service center was extremely short staffed and we had to wait in the service area waiting area for over 2 hours. Because the complimentary shuttle did not return. It was okay because when I came to him and asked for updates they where provided. Cory is a great advisor and is an asset to the Bev Smith Kia Dealership. That man deserves and should receive a bonus. The others on staff was great has well. And the bathroom issue was addressed when I brought it to their attention. So thanks for the service on my suv.
7/7/2024
Dorothy G. VERIFIED CUSTOMER
Caitlin did a very good job. From my first phone call until I drove away. Hang onto her.
7/6/2024
Keith S. VERIFIED CUSTOMER
I have always been pleased but there seems to be a shift on the culture of the company for the better.
7/6/2024
Baldermar G. VERIFIED CUSTOMER
Maybe when it gonna take longer than an hour be truthful about whats going on
7/6/2024
Craig Wylie. VERIFIED CUSTOMER
Thanks Caitlin and Team
7/6/2024
Deborah B. VERIFIED CUSTOMER
Kevin was professionally awesome. He was exactly the calm within the storm.
7/6/2024
Diana S. VERIFIED CUSTOMER
My gear problem remained unsolved for 12 months. Fred was most concerned and went all out helping me get it resolved. He made many calls to assure that the work done was completely covered. It took several days to complete and Fred fixed me up with a courtesy vehicle. I really appreciate all the time and effort he spent to get the job finished. My opinion of the Service Dept. went from 0 to 10. Please give Fred a raise.
7/6/2024
Geon G. VERIFIED CUSTOMER
All went well.
Fred could be a bit more personable….just a bit more, could help.
7/6/2024
Chelsea B. VERIFIED CUSTOMER
First service with Kia since purchase. Easy scheduling. I received required service and recall. There was no sticker for the oil change return and now I have a automatic power brake engaged which I wasn't advised about nor did the men moving my car know about.
7/6/2024
Walter M. VERIFIED CUSTOMER
Caitlin was very attentive to keeping me informed on the status of the work being done. She is an excellent advocate for the Bev Smith KIA team.
7/6/2024
Claudia T. VERIFIED CUSTOMER
Very nice
7/6/2024
James G. VERIFIED CUSTOMER
When you have your check in for service and your rep sits in my car and starts turning your steering wheel left and right then shakes her head.I tell her nothing is wrong with my steering then open the hood and tell me I need filters I tell her no I don't I charge them she laughs. Since when does someone who isn't a mechanic check my car. Then on check out she asks me what I didn't like about the service I told her the check in. She then told me if I didn't like the service I should think about taking my business elsewhere and then laughs. If you think I would buy another car from you think again
7/5/2024
Harold P. VERIFIED CUSTOMER
Thank you.
7/5/2024
Tracey M. VERIFIED CUSTOMER
Very helpful! Kept me updated at all times with my vehicle. I’m always happy with the service I receive at this dealership.
7/4/2024
Stephanie F. VERIFIED CUSTOMER
Fred is the bomb! Friendly and knowledgeable, made the visit a pleasure