Very upset customer. Had 2 service appointments to setup and pickup my Honda key. First appointment on 11/13. Arrived and was told sorry key not in stock after all. Second appointment 11/24 at 4:15 arrived and sorry techs are gone for the day. I commuted twice, wasted time, gas and took time off of work. Very unprofessional, sloppy and unreliable.
11/25/2021
Aaron W. VERIFIED CUSTOMER
I am with the professionalism that Rock Honda provides.
11/24/2021
Aaron W. VERIFIED CUSTOMER
I am with the professionalism that Rock Honda provides.
11/24/2021
Nathan J. VERIFIED CUSTOMER
EXCELLENT OUTSTANDING SERVICE BY SHAFIQ AS ALWAYS. GIVE HIM A RAISE!!!
11/24/2021
Lilian D. VERIFIED CUSTOMER
My driver side floor mat is missing
11/24/2021
Jasmine H. VERIFIED CUSTOMER
Greg was awesome, very helpful.
11/24/2021
Aleta L. VERIFIED CUSTOMER
Anthony was very professional and friendly.
11/23/2021
Justin S. VERIFIED CUSTOMER
N/A
11/23/2021
Daniel L. VERIFIED CUSTOMER
Thank you!
11/23/2021
Sheri O. VERIFIED CUSTOMER
Wait Time was short
11/23/2021
Ella T. VERIFIED CUSTOMER
Awesome
11/23/2021
Vincent K. VERIFIED CUSTOMER
Anthony is very helpful and respectful
11/23/2021
Antoine W. VERIFIED CUSTOMER
Thanks for great service.
11/23/2021
Evan M. VERIFIED CUSTOMER
I'm happy
11/23/2021
William M. VERIFIED CUSTOMER
I appreciate the great quality of service that Greg from rock Honda provided very informational thank you very much…
11/23/2021
Chito A. VERIFIED CUSTOMER
The checking in is a little frustrating because even we were already waiting on the service reception line, cars from the express service line who just arrived were taken cared off first before us. I have to tell your service crew that we were ahead (about 5 cars) before those cars. Someone should be monitoring cars coming just like Spreen Honda were things are so smooth. I am also a bit concerned the difference in your service fee. Your B1 promo price is $139.00 compared to Spreen with same service for $89.00 promo price. I don’t really get it but since your location is closer to my house that made it more convenient for me. I hope this issue can be address esp the price difference and I would appreciate getting a response. Thank you
11/23/2021
Erica S. VERIFIED CUSTOMER
Luis was excellent and informative!
11/22/2021
Tsehai A. VERIFIED CUSTOMER
Luis did a highly commendable job resolving the issue that I had. He took ownership of the situation and followed up by providing a status update.
11/22/2021
CARL E. VERIFIED CUSTOMER
Excellent service
11/22/2021
Agatha A. VERIFIED CUSTOMER
I received exceptional customer service from Anthony.