I would like to thank Ricardo for the excellent service he delivered,
He went above and out of his way to complete the paperwork of our vehicles service, i was not going to make in time for the shop was about to close and he worked everything thru the phone and email the guy is a superstar thanks again for the helpful service.
11/16/2021
Ana C. VERIFIED CUSTOMER
Mr. Johnson’s customer service was exceptional! He was in a great mood since the beginning he was nice and helpful with all questions I had he answered all of them with no hesitation. This man deserves a raise or employee of the month. Great customer service. Keep it up Anthony we need more employees like him.
11/15/2021
Rebeca U. VERIFIED CUSTOMER
Excellent customer service. Ricardo was great and also very helpful.
11/15/2021
Jennifer Z. VERIFIED CUSTOMER
Excellent customer service
11/15/2021
TSEHAI A. VERIFIED CUSTOMER
For several years I had recieved great service at Rock Honda. I don't know what is going on this time I had a close call on the freeway after servicing my car at your facility. I would highly appreciate a call back.
Thanks
11/15/2021
Bertha T. VERIFIED CUSTOMER
Excellent service
11/15/2021
Maira R. VERIFIED CUSTOMER
He is a very kind person always ready to help with any question.
11/15/2021
Carlos P. VERIFIED CUSTOMER
Ricardo did a great job informing me about my vehicle. Great job. I look forward to the survey.
11/15/2021
Tung N. VERIFIED CUSTOMER
Ricardo was very informative and professional!
He demonstrated the high standard of customer service and that is the reason our family and friends keep coming back to Rock Honda for all our vehicle purchases and maintenance services.
11/14/2021
KARINA C. VERIFIED CUSTOMER
Arif is always an amazing help and always answers any question I may have ! Only reason I keep coming back !!!
11/14/2021
Yessica S. VERIFIED CUSTOMER
I am extremely impressed and happy with the service Anthony provided. Anthony constantly kept me informed about my vehicle and would call me when he advised me he would. I am so impressed with his service that I will be taking my vehicle to Rock honda for future services.
11/14/2021
Sergio S. VERIFIED CUSTOMER
After I got my car serviced the screws on bottom of my car were not completely fastened tight and they fell off so I had to return later in the week when I realized what had happened because the skid plate kept being scraped all week due to the screws missing. When I explained the situation I was helped promptly although I had to pay for the replacement of the screws which cost aside because they weren’t expensive I didn’t understand why I had to pay anything due to it not being my mistake. It wasn’t the mistake of the people that helped me when I went to get it fixed. It was whoever did the service originally.
11/14/2021
Cesar G. VERIFIED CUSTOMER
Representative that checked me in was trying to force services on me without explaining anything… just gave me a balance of 1000+ dollars… I said no that I was only there for oil change and transmission service. In addition apart from the tire rotation I needed to get my tire alignment checked since I had lifetime alignment…. Upon receiving my car Ricardo a new rep checked me out but asked him why my alignment wasn’t done… he didn’t have an answer for me but instead asked me to come in another day but I informed him that my schedule was busy hence the fact that I made an appointment. I understand that you guys are busy but didn’t feel helped at all… might as well get a kiosk that will do the same service as some of the reps
11/14/2021
Aylin V. VERIFIED CUSTOMER
Excellent customer service! Thank you!??
11/14/2021
Najaha W. VERIFIED CUSTOMER
Excellent service
11/14/2021
Elizabeth F. VERIFIED CUSTOMER
Greg was great but the person who detailed my car was not so great!
I have pictures of the work he or she did!
11/14/2021
Mark V. VERIFIED CUSTOMER
Anthony was fantastic! Probably one of the best service writers at Rock Honda!
11/14/2021
Narvel S. VERIFIED CUSTOMER
I have my apoinment 4 pm peple recibe me diferente time and tell me one hora ready and my carr ready on 2 hours and a have not good !!! Is my second time no respect my time !!thanks