Rock Honda has been my place of choice to purchase cars and services my vehicles. I drive from Victorville all the way to Fontana not for the service abs impecable customs service I've received throughout the years. I've had many service people help me out in the last 20 years, all have taken great care of me when it has come to cost. Today I had a new service person, Soemy Sanchez, not only was she rude, had a terrible attitude but increased the price of my oil change. When I respectfully shared that her charge of 65 was not my normal cost, she decided to lie and tell me that the 65 had been the price for two years now. Clearly, she thinks Rock Honda customers are stupid, as I was just there for Mother's Day and was honored a lower rate in my oil change. No manager came out to speak to me, Soemy didn't even share what else my car needed done besides the oil change. She had a nasty attitude while walking me to the cashier and I still ended up paying more than my normal 49 dollar oil change. It's obvious that the manager on site condones such service as he/she didn't bother even speaking to me. This is by far the worst experience I've had in the last 20 years I've been with Rock Honda.
Please feel free to contact me if you have any further questions;
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Patricia L
8/28/2017
Ruby M. VERIFIED CUSTOMER
When i got my car back the air conditioner eas at full blast and everything was moved around . I also though we would recieve a wash and we did not
8/28/2017
Maria S. VERIFIED CUSTOMER
Every one is very polite and professional.
8/28/2017
Kimberly C. VERIFIED CUSTOMER
I've been there a couple of times and I never met someone as ethuastic as Andy Flores. He was so nice and made sure to get out car done as soon as possibel. Rock Honda did a great job hiring him, I'm definitely going to make sure that he helps me whenever I go.
8/27/2017
Julia B. VERIFIED CUSTOMER
Excellent customer service and very knowledgeable
8/27/2017
Harjinder S. VERIFIED CUSTOMER
Very good job
8/27/2017
Jorge G. VERIFIED CUSTOMER
Arif Khan is the best
8/27/2017
Diana C. VERIFIED CUSTOMER
Excellent!Thank you
8/27/2017
Danial T. VERIFIED CUSTOMER
Exceptional service!
8/27/2017
Joann A. VERIFIED CUSTOMER
Gary was kind and courteous and very helpful.
8/27/2017
Gregory A. VERIFIED CUSTOMER
Very professional, polite, and quick!!
8/26/2017
Tara S. VERIFIED CUSTOMER
Love the express service!!
8/26/2017
Ernesto M. VERIFIED CUSTOMER
Jason Ramirez(express manager) was great and very personal got me in and out fast!
Arif Khan ( Service writer ) took care of me and my car and informed me of everything that's going on in my car!
ROCK HONDA IS VERY LUCKY TO HAVE THEM TWO ON THERE TEAM!
8/26/2017
Damini A. VERIFIED CUSTOMER
Mr Aarifkhan was very helpful.
8/26/2017
Ramon F. VERIFIED CUSTOMER
The service was excellent
8/25/2017
Kevin G. VERIFIED CUSTOMER
Adriana was very helpful throughout the whole process, and very satisfied with the service she provided for me.
8/25/2017
Ernest . VERIFIED CUSTOMER
Widow installer did a bad job..
8/25/2017
Larry K. VERIFIED CUSTOMER
All good, very good.
8/25/2017
George L. VERIFIED CUSTOMER
Arif is very professional and always takes care of the needs of my car. I know I can trust what he says when servicing my car