Shafiq is an excellent advisor. He is courteous and helpful. That's why I always ask for him to assist me and my family.
10/6/2020
Vivian B. VERIFIED CUSTOMER
Jimmy was very kind and personable! Got me in and out of there in a timely manner.
10/6/2020
Yesenia V. VERIFIED CUSTOMER
Thank you, for serving my vehicle promptly.
10/6/2020
Rosaura P. VERIFIED CUSTOMER
Kevin always provides my family and I with excellent customer service.
10/6/2020
Yoselin C. VERIFIED CUSTOMER
Terrible customer service and said I needed to get certain service, when in my paperwork he said I requested it. Terrible he literally hipped me.
10/6/2020
Victor D. VERIFIED CUSTOMER
I've been dealing with Rock Honda for years now and have all recived the best service always
10/6/2020
Cherrie M. VERIFIED CUSTOMER
Very happy to have your support for my car!
10/6/2020
Shamratie C. VERIFIED CUSTOMER
Excellent service, very professional, knowledgeable and friendly advisor Rock Honda is the best dealership in the Inland empire.Love their culture. Thanks Arif
10/6/2020
Javier G. VERIFIED CUSTOMER
Very helpful
10/5/2020
Daniel W. VERIFIED CUSTOMER
Came in for prepaid service on oil change and tire rotation, and to check alarm that wasn’t working. They said I needed $490 worth of xtra routine maintenance had to take loaner vehicle because they couldn’t finish it. When I got it back the next day I got home to set alarm.... still wasn’t working.
10/5/2020
Eloisa M. VERIFIED CUSTOMER
Thank You Eddie !!
10/5/2020
Amanda T. VERIFIED CUSTOMER
From the beginning, he appeared uninterested in addressing the services I scheduled. I scheduled an oil change, alignment, and inspection of my shifter which a piece broke. He started by telling me I would have to leave my car till Monday because the warranty company was closed on weekends. I told him he could take photos and call on Monday vs me leaving my car just to sit. He said well he didn’t even believe they had a filter for my car and still had to order it. I advised I purchased my car there and only ever bring it to Rock Honda did servicing and have never had an issue. He picked up the phone and called who ever just to confirm my filter was in fact in stock. He said it would take 2 hours to service my car and promised to call me when ready. 3 hours later I had to call and speak with the receptionist who confirmed my car had been ready. The cards at the desk of the service rep said Oly **** but this survey is for Eduardo?
10/5/2020
Harmony A. VERIFIED CUSTOMER
Jimmy was the most helpful service advisor and he was really nice. Definitely only going to him for my car services
10/5/2020
Getzabel S. VERIFIED CUSTOMER
Arif my service advisor was very rude and short with me. I received better service from a sales rep during my visit.
10/5/2020
Rosanna S. VERIFIED CUSTOMER
Great Job
10/5/2020
Omar S. VERIFIED CUSTOMER
Arif did a great job . He went the extra mile to help me and I am very happy with his customer service !!
10/4/2020
Bibiana H. VERIFIED CUSTOMER
She was very friendly and welcoming. Gave great customer service
10/4/2020
Juan Carlos. VERIFIED CUSTOMER
Yvonne Medrano always taking care of me. Excellent customer service she is one of the reasons I keep coming back to do my services in my car. I truly appreciate it a lot. She goes on and beyond her position to take care a customer and I really like that about Yvonne. Keep the outstanding work Yvonne. Happy customer
10/4/2020
Porfirio Jr. VERIFIED CUSTOMER
I called in to confirm a recall on my air bag system as the check engine light has been on all year, the person that answered the phone took all my information including my vin#. She confirmed and said, “all Hondas” have a recall for air bags. So I made an appointment and came in. The person that helped me check in my vehicle told me that per my vin# there is no recall for my air bag system. I explained what the person told me who helped me on the phone, she said no recall on my car but they could do a diagnostic check for $155. That is ridiculous and unacceptable. How is one person going to tell me something on the phone and other in person. I am very disappointed and will never return to this Honda location.