I recently moved to the area and this was my first time at Rock Honda, I had a very good experience. Tiffany was right on time, I didn’t have to wait at all, she then promptly got me a shuttle ride back home. When it was time to pick my car up Tiffany got me out of there in what seemed like two minutes. It was a very good experience.
10/11/2020
Michelle Marie. VERIFIED CUSTOMER
Great service and very clean facility.
10/11/2020
Teofilo L. VERIFIED CUSTOMER
Thank you Mr. Flores. You are indeed an excellent human being.
10/10/2020
Sandra P. VERIFIED CUSTOMER
Eduardo Flores was great! My experience was fast and friendly
10/10/2020
Fontana U. VERIFIED CUSTOMER
Friendly responsible great customer service goes extra mile to let me know problem with my car and is always ready when promised.
Thankyou
10/10/2020
Mary D. VERIFIED CUSTOMER
My interaction with Kevin was pleasant. He was friendly & professional. I was pleased that my service was quick.
10/10/2020
Jaine M. VERIFIED CUSTOMER
Done in a timely manner, very nice and informative service agent.
10/10/2020
Christine P. VERIFIED CUSTOMER
Eduardo gave me a approximate time my car would be ready and it was very accurate. I was glad to be able to service my car and return home so I could go to work on time. I am glad I am allowing a Honda dealer to take care of my Honda!
10/10/2020
Tommy R. VERIFIED CUSTOMER
Great customer service as always
10/10/2020
Omar O. VERIFIED CUSTOMER
El señor refino salinas es un excelente y amable trabajar hacia con los clientes, deberían de tener muchos trabajadores como el excelente servicio
10/9/2020
Faustino D. VERIFIED CUSTOMER
I had called to make an appointment 3 days prior, asked about the pricing for a transmission drain service for my type of car and had the appointment made. When I arrived they did not have records of the appointment. When I was told my car was ready and received the paperwork I mentioned my 15% Costco membership discount but I was told I could not get it applied to my payment because apparently the price I was given already had a discount. However that price was the price given to me 2 times on different occasions I had called to inquire about the pricing for that specific service. I was not told anything about the price being a discounted one then. I don't appreciate being lied to about the pricing and making it seem like I had the wrong information when I was just stating information given to me by your representatives.
10/9/2020
Alicia M. VERIFIED CUSTOMER
I was dissatisfied with Mariano because he didn’t set the right timeline he told me it would be less than two hours and I ended up waiting more than two. After the second hour I had to ask another employee about my car and I found out it was ready. I was not notified when my car was ready. I hope next time someone calls.
10/9/2020
Edith M. VERIFIED CUSTOMER
Very please for the service i got
10/9/2020
Carolina G. VERIFIED CUSTOMER
Excellent service provided 10
10/9/2020
Adolfo R. VERIFIED CUSTOMER
Great Customer Service!!
10/9/2020
Heather H. VERIFIED CUSTOMER
Riufino Salinas was amazing and very helpful ????
10/9/2020
Steven M. VERIFIED CUSTOMER
Had a 10:30 appointment, didn’t leave the dealership till after 11am. Got a call at 1:19pm stating my car was ready for pick up. I said I would need a shuttle ride back to the dealership. I was told the driver would call me to get my address. I had to call back at 2:43 cause no one had called. I was told my name was never put down bully a different person I was talking to. I was told my name was gonna be written down. I was called at 3:44 saying they were going to try and get to me soon, it was all depending on which driver was able to get to me first. I was finally picked up at 4:22pm. When I got there I got a mere apology, as if it wasn’t a big deal. I had to cancel my daughters tutoring session and lost money because it was a last second cancellation because I was waiting for 3 hours to get a shuttle to get my car. It took longer to get a shuttle than to have the service done. Then to get a half assed apology as if it was no big deal was even more unacceptable. So I would give my experience today a 1 out of 10.
10/9/2020
Pedro J. VERIFIED CUSTOMER
He was very friendly and gave me all the information that I needed even before I ask, so helpful in any questions and concerns... thank you
10/9/2020
Meylin A. VERIFIED CUSTOMER
Rufino was very friendly and honest.
10/8/2020
Barbara M. VERIFIED CUSTOMER
Arif Khan is great! Helpful and friendly. I have had Arif as my service manger for years and will continue to go to him for my Honda service. Thank you Arif!!!