I took my car in worried it might be something major because that was the first time a light came on but as soon as Taylor took a look, she calmed my nerves down and explained to me what the lights means so that next time I be that worried. That was the first time someone has really explained things better for me at service. Taylor was very polite and acted very professional. She didn’t give me any indication that made me feel stupid for my worry. I was a very pleased and satisfied customer at this serve. I really appreciate Taylor’s attention towards me.
6/28/2021
Ricardo R. VERIFIED CUSTOMER
Satificho gracias muy bien
6/28/2021
Danielle P. VERIFIED CUSTOMER
Excellent service
6/28/2021
Vincent K. VERIFIED CUSTOMER
Great customer service
6/28/2021
Jose C. VERIFIED CUSTOMER
Advisor was professional & stayed in touch with me while my car was being worked on
6/28/2021
Abigail O. VERIFIED CUSTOMER
He was very helpful and explained everything very well and made it easier on us .
6/27/2021
Bonita S. VERIFIED CUSTOMER
Dean waited on me and did his very well.thank you dean
6/27/2021
Heidi H. VERIFIED CUSTOMER
You guys are always professional & friendly
6/27/2021
Beatrice S. VERIFIED CUSTOMER
Katrina took charge of my issue with my car not starting and immediately started to trouble shoot the problem. Good Customer Service.
Thank u Katrina
6/27/2021
Corinne A. VERIFIED CUSTOMER
Thanks for the great service!
6/27/2021
William G. VERIFIED CUSTOMER
Done professionally
6/27/2021
Peter A. VERIFIED CUSTOMER
Came in for an oil change thinking it would be covered by honda care because on my first oil change visit, Kat told me I had coverage till 100k miles. Found out that I wasn’t covered, and it’s not on my honda care coverage. This dealership had lied to me several times from buying my first car and Eddie De Guzman marking me up by so much. To Kat telling me wrong information about my coverage. Regardless of all the mess ups, I continued to do business with Rock honda by getting an oil change. My appointment was at 8:30, it was not done til 11:00 AM, i paid already, they told me to go outside to wait for my car to be parked for pick up. I was waiting for another 30 minutes while other customers were getting their cars already. Finally Arif noticed that I was still outside waiting for my car, he had asked me if I was still waiting. I said yes, I even asked another employee on any update for my car he said to give them couple minutes to get my car. That’s what I told arif, he finally let the other guys know to get my car because I had been waiting. The level of unprofessionalism this dealership has, is completely disappointing.
6/26/2021
Perla H. VERIFIED CUSTOMER
Jimmy was extremely helpful and efficient. His attitude is positive and welcoming. Thank you so much.
6/26/2021
Maria P. VERIFIED CUSTOMER
Hi, I was assisted by Anthony Johnson. Thank you.
6/26/2021
Carolina G. VERIFIED CUSTOMER
Excellent customer service, very friendly, attentive, knowledgeable
6/26/2021
Renelyn D. VERIFIED CUSTOMER
Good service
6/26/2021
Irvin E. VERIFIED CUSTOMER
Great customer service! Arif was very helpful and gave me the five star experience. Kept me well informed about what my car needed and kept me updated. Quick and friendly!
6/26/2021
Leander S. VERIFIED CUSTOMER
My service advisor, Arif, is always courteous and professional. He always keeps me informed with updates about my vehicle whenever I service them. He is the best service advisor on the planet.