Katrina was an amazing service tech! She detailed all the things done to the car and reminded me that we do not need to pay for the service.
Highly recommended!
8/3/2021
Kevin H. VERIFIED CUSTOMER
Arif went above and beyond to ensure our vehicle was serviced in a timely and we were satisfied with the service.
8/2/2021
Robert C. VERIFIED CUSTOMER
The completion of the car repairman was as promised the interaction with the dealership service advisor was pleasant throughout this ordeal.
7/31/2021
Stephanie O. VERIFIED CUSTOMER
Anthony was so helpful! I would definitely recommend him to family and friends!
7/31/2021
Nomer L. VERIFIED CUSTOMER
I was promise for a simple oil changed for an hour to an hour and a half but I ended waiting for three hours, if I didn't ask another person maybe I'll be still waiting there for another hour.
7/31/2021
Marlon L. VERIFIED CUSTOMER
Ms. Muir was an excellent Honda representative. She explained service and cost. Was very understanding, specifically during this financial pandemic need. Thank you.
7/31/2021
Jorge L. VERIFIED CUSTOMER
No comment
7/31/2021
Jorge L. VERIFIED CUSTOMER
No comment
7/31/2021
Antonio A. VERIFIED CUSTOMER
Mr. Khan is always very attentive and familiar with my service needs. He explains what is further recommended for my vehicle and always makes every effort to make sure my vehicle is serviced in the time frame he informs me of. I appreciate Mr. Khan professionalism.
7/30/2021
Joseph P. VERIFIED CUSTOMER
Great service
7/30/2021
Kevin F. VERIFIED CUSTOMER
Excellent job today despite the wait
7/30/2021
Yader C. VERIFIED CUSTOMER
I didn’t get any help at all it’s that simple
7/30/2021
Sandra L. VERIFIED CUSTOMER
Though Ruben Service Mgr was very nice and apologetic about his staff it doesn’t negate that his staff Eddy, Greg and Taylor (who now no longer works there) lack any customer service skills. Eddy lied to me over the phone, when I asked if I could bring my car in on Monday 7/26. He told me he wasn’t working on Monday, to bring it in on Tuesday and to ask for him. I brought my car in Monday night and he was working. He wasn’t my advisor, Greg’s name was on the auto-text I received, but he never called me for an update on Tuesday. I called after 6pm to find out if my car was ready and the operator told me that service was closed. How can a dealer just disregard notifying a customer that their car will not be ready. My problems were computer codes flashing and air cond at 80+ degrees. My car had been kept for a week for computer problem repairs the previous week. I have owned 3 Hondas, but service is part of the ownership. I will Not recommend Rock Honda to anyone, and share my continuous disappointment in Rock Honda overall. I purchased a 2018 Touring Honda Accord with extended warranty and a oil change plan. I will share on Nextdoor app, Facebook and Instagram to purchase other than Hondas
Sandra L
7/29/2021
Susan T. VERIFIED CUSTOMER
Job well done!!!
7/29/2021
Anthaiah M. VERIFIED CUSTOMER
Excellent service
7/29/2021
Sara G. VERIFIED CUSTOMER
Mr. Flores gave me the Absolute Customer service kept me informed about my vehicle very friendly very informative
7/29/2021
Shauntel M. VERIFIED CUSTOMER
Eddie was amazing. He is very personable. I was on vacation at the time of completion of service. Thank you Eddie for allowing me more time.
7/29/2021
Vicenta G. VERIFIED CUSTOMER
I am very satisfied I’m very satisfied with everything specially with eddy he has such a good customer service
7/29/2021
Sarab K. VERIFIED CUSTOMER
I am happy with the service I received at Rock Honda
7/29/2021
David D. VERIFIED CUSTOMER
It took over two months to fix something you damaged when servicing my vehicle. And after you fixed it you did more damage