Thank you for your service and free car wash for my inconvenience of having to return.
8/12/2021
Julieann M. VERIFIED CUSTOMER
Horrible service did nothing for me im paying for a dammm alarm system that the service people can't even install correctly very unprofessional staff to busy flirting with the women workers uther than caring about their customers will never purchase from rock honda again
8/12/2021
Dean K. VERIFIED CUSTOMER
My experience today was excellent. I was treated with care and courtesy. The service was prompt. I really like the communication by text and phone. I am enjoying my hybrid CRV and I feel good about keeping it serviced at Rock Honda.
8/12/2021
Violete M. VERIFIED CUSTOMER
I bought my vehicle brand new there and the a/c motor is going out. My vehicle was kept there for 3 days , just to tell me the part I need is going to a month to come in. I was told that I was going to get a rental for the time being and no one has replied back. I bought a Honda because there suppose to be good but I had a number of recalls on my vehicle . I will never buy a Honda again
8/12/2021
Maria A. VERIFIED CUSTOMER
My service was horrible from the start to the ending. Not only was I not updated with the status of my car, I had to be the one calling to check status. Then when I picked up the car as I was driving I realized the my glove compartment was messing only to find it in my back seat. Then the Sr who fixed it had a horrible attitude when I asked if he could make sure it was put on properly because the last time this happened it was not and as I was driving it fell off, he then stated “well I wasn’t the last person to put it on so don’t worry about it” Such horrible customer service.
8/12/2021
Barbara S. VERIFIED CUSTOMER
Very professional; honest about time frame to complete job; Mr. Johnson helped me to feel that everything would be ok with my car. He assured me that I was in good hands.
8/11/2021
Cornelia B. VERIFIED CUSTOMER
Every thing wa done to our satisfaction
Thank you very much for your good work
Marlee
8/11/2021
Marisol S. VERIFIED CUSTOMER
Excellent job
8/11/2021
Denise G. VERIFIED CUSTOMER
Very satisfied with the service provided by Jimmy ****.
8/11/2021
Ruth D. VERIFIED CUSTOMER
Eduardo was extremely helpful, knowledgeable, professional, prompt with service, and I will definitely go back because he showed he cares!!
8/11/2021
Sara Q. VERIFIED CUSTOMER
Thank you Ruben!!!!
8/11/2021
Abel V. VERIFIED CUSTOMER
Man that guy is awesome listen to everything I had to say an took care of my car he deserves an award
8/11/2021
Paula W. VERIFIED CUSTOMER
Tiffany was friendly and efficient. She called earlier than car was promised which was greatly appreciated!
8/11/2021
Sharronn T. VERIFIED CUSTOMER
Thank you Anthony Johnson!!!!
8/10/2021
Greg G. VERIFIED CUSTOMER
Thank you for your hard work.
8/10/2021
Pondecka L. VERIFIED CUSTOMER
Anthoby was very polite and professional. I hope to get him the next tine I visit
8/10/2021
Marian H. VERIFIED CUSTOMER
As long as I have Arif, I am comfortable. He is terrific, honest, caring, polite.
8/10/2021
Ronald B. VERIFIED CUSTOMER
Ok
8/10/2021
Laura M. VERIFIED CUSTOMER
I dropped off my vehicle Friday morning at 7:30, and found out at that moment it wouldn’t be ready until Saturday. On Saturday it was never communicated to me that my car wouldn’t be completed. I called the service department several times and got no real answers. Then Monday, I received a confusing, vague text message that my car was finished, but I needed to wait until some paperwork was completed before coming to pick it up. I assumed that meant I would receive another message telling me it was ready, but I didn’t. So, I finally called, and found out it was done and I could have come earlier. When I came to pick up my vehicle, the person “taking care of me” was at lunch, and I never saw them. Then, I found out when I looked at my paperwork, that only three of 4 safety recalls had been done because of lack of parts. I completely understand that situation, but no one ever communicated to me about this. I am very disappointed in the customer service I received, the disorganized atmosphere, and the lack of communication. I will not be back to Rock Honda.
8/10/2021
Edward D. VERIFIED CUSTOMER
The service was done right and I’m satisfied with the customer service