Rock Honda Auto Repair Service Center

Although this was the 4th time our vehicle was back form the same problem, with the issue unresolved, I truly appreciated Greg’s honesty and willingness to help.

Great experience. I was on a time crunch and I was accommodated accordingly.

Thank you

Great communication and fast service, thanks for your help

Great service, Arif helps me address what is important as always with maintaining my 2007 Ho da 2 door Accord that I still love to drive!

I know you guy always do a good job . I was disappointed at first but now I'm very satisfied good job guys thank you ?

Greg was very professional,kind and personable and knowledgeable.

Great Service! Thank you

Above average customer service. Made sure all my questions and concerns were addressed.

Ricardo was great

Thank you

Michelle was amazing. Her personality and her professionalism was outstanding. She made me feel welcomed and took care of me every step of the way from A to Z. I look forward to seeing her again on my next visit to Honda for my next service.

Michelle was very patient and quick to help us. When the guys servicing were taking much longer than expected, she kept coming back to check on us to assure that we are aware of the time extensions. She was very polite and communicative which made this a great experience.

Great customer service

I didn't get a call the day of drop off nor the second day my car was at the service center. I had to call myself to see the status of my car. I even texted the number to see if my car was ready the first day and didn't receive a reply. Once I did reach Michelle she was Great. But only after I got in contact with her.

This was the worst service experience I've ever dealt with. Let me start by saying Michelle is rude and unprofessional. Has no customer service whatsoever. She was basically blaming me for the issue my car was having, even though I was trying to explain the situation. After blaming me, she was trying to say that it was going to take 2 weeks for the part to come in so then I asked for a rental, I got denied and said Honda wasn't going to approve a rental so I was going to be carless for 2 weeks and that got me extremely upset and started to get worried about having transportation to work. So then I was asking about a rental again and after I asked I assumed she put the phone down and then I heard her talking in the background, sounded like she made a phone call because I could hear her talking and laughing about me. Her conversation on the phone was in Spanish (I'm going to assume she thought I wasn't going to be able to understand her) and she was saying that I was on the phone upset and started to joke and laugh saying she doesn't know what to tell me and that she doesn't want a bad review. After hearing that made me extremely upset because 1. She never told me to hold. 2. Found this behavior extremely rude. 3. Seemed like all she care was about a review instead of helping me the customer. After her phone call it got quiet so I was on the phone saying "hello" for 30 seconds so I decided to call from my other phone when a lady answered I explained to her that I was on the phone with Michelle and out of no where she disappeared without telling me to hold or anything, the lady then told me she was leaving work as we speak. Honestly I felt so disrespected and on her behalf she was extremely rude for treating a customer like that. I was on hold for over an hour I have screenshot of the phone call. As a buyer of a brand new 2022 Honda Civic and it having issues already was upsetting already and to top it of getting treated carelessly the way she handled the situation disappointed me alot and because of that I will not be going to this dealership ever again or servicing my car there either. I also won't ever recommend this dealership to anyone. Never have I ever dealt with any customer representative that was very unprofessional and rude like her. If you would like to reach out to me and get more information about this you can contact me at ****-****-xxxx. I would like to highly suggest to hire people that are more qualified for that position or have current employees retrained on how to deal with customers.

Satisfied with work

Thank's so much.????

Awesomeness

Mi honda odiase y la tuvieron ustedes 4 días, y 4 días perdí de trabajo. Para que a fin de cuentas no le cambiaran el retrovisor izquierdo.