My front windshield was scratched. my car is new and i’m pissed.
3/25/2025
Jackie H. VERIFIED CUSTOMER
Door guards initially came out really badly (worker had to re do it). It took extra time. There are also new yellowish brown stains in my car on the passenger arm rests that happened during the car service. Seems like the workers were eating and got mustard or some kind of residue into my car leather interior that doesn’t come out. Disappointed since I bought this vehicle brand new at this dealership last fall.
3/24/2025
Christian C. VERIFIED CUSTOMER
Michael was a pleasure to work with. I'll ask for him again next time I visit.
Thanks Kia
3/24/2025
Leda D. VERIFIED CUSTOMER
George Kasem was extremely helpful and sincere. Great example as to how customer service should be potrayed
3/24/2025
Tiffany Z. VERIFIED CUSTOMER
They made it quick and easy for me and I appreciated that.
3/24/2025
Hon Chung. VERIFIED CUSTOMER
Good communication with Eric and service completed in timely manner.
Thank you Eric
3/23/2025
Luisana Z. VERIFIED CUSTOMER
Put the customer first when it comes to shuttles. Not to run erands for the staff like picking up food or plates and napkins when custo.ers are waiting to be picked up.
3/23/2025
Hung P. VERIFIED CUSTOMER
The problems are still the same. I thought Kia are bad cars.
3/23/2025
Robert B. VERIFIED CUSTOMER
George was awesome! He was friendly, helpful and a great communicator.
3/23/2025
Michael C. VERIFIED CUSTOMER
The service department is a **** joke. It took over 5 hours to get my vehicle back then they still had the nerve to charge me over $300 for their absolute dog **** service. **** you all for ruining my Saturday with your extremely slow service and for completely overcharging me for it. It was just a simple oil change for fucks sake. **** you all!!!!
3/23/2025
Victor R. VERIFIED CUSTOMER
I am not victor my name is Jovanni Molina I don’t own a Kia at all someone is using my phone number for some reason
3/23/2025
Patricia P. VERIFIED CUSTOMER
Good job
3/23/2025
Anna M. VERIFIED CUSTOMER
Michael is a true asset to Covina Valley Kia. He gives outstanding customer service.
3/22/2025
Jesus G. VERIFIED CUSTOMER
Eric was great, he is always very helpful and goes above and beyond to make sure my vehicle is in good hands.
3/22/2025
Donna M. VERIFIED CUSTOMER
I've been a happy customer since 2014 when I purchased my car.
3/22/2025
Pavani C. VERIFIED CUSTOMER
It took way too long for the service! If you could let us know that it will take 3-4 hrs then we could have planned our day better
3/22/2025
Lai L. VERIFIED CUSTOMER
Excellent service. Danielle kept me posted of the progress of the service being done. They also made sure the car had all the recalls done. Thanks for your assistance!