Despite making an appointment and leaving my car all day, no work was done. I was offered the opportunity to reschedule, which I did. I asked if this time it would be same day and advised that this will take two days. I’m glad I asked, as I’ll need to make alternate transportation arrangements if I can’t drive home at the end of the day.
I also enjoyed receiving texts from staff, however neither one ever received my replies.
3/15/2025
Mike S. VERIFIED CUSTOMER
Service was excellent. I have no complaints
3/15/2025
Erika M. VERIFIED CUSTOMER
Michelle was very helpful great customer service thank you
3/14/2025
John R. VERIFIED CUSTOMER
He is very thorough in his explanation of the services he recommends. He is personable.
3/14/2025
Raymond G. VERIFIED CUSTOMER
Your website for comments **** when it comes to activation of submit or yes/no buttons.
3/14/2025
Anne L. VERIFIED CUSTOMER
Always understand and very helpful
3/14/2025
John A. VERIFIED CUSTOMER
Mike’s the best
3/14/2025
Donna M. VERIFIED CUSTOMER
This second recall repair service visit was better than the first time. At least the problem was actually fixed. But it should not have taken TWO visits to accomplish one repair. Very poor planning and service delivery for an open recall. Parts should be on the shelf to take care of customers impacted by any recall.
3/13/2025
Anna H. VERIFIED CUSTOMER
Thank you for making me feel so comfortable and at ease during the process of getting my car service
3/13/2025
Marissa J. VERIFIED CUSTOMER
brought my car in with a diagnostic signal . told me it would be 4-5 days turned out to be 8. after $1500 the indicator comes back on 24 hrs after bringing it home
3/13/2025
Ying T. VERIFIED CUSTOMER
Great service!
3/13/2025
Dominic C. VERIFIED CUSTOMER
Matt is awesome as always. He makes sure I'm taken care of.
3/13/2025
Heidi H. VERIFIED CUSTOMER
Michelle is great, but the wait is unreasonable. I had an appt at 5:30pm but didn’t leave until 8:30. Service was an oil change. Also, I’m finding more things not covered under the “contract”. That’s on me for not reading the fine print, but was literally sold on it won’t the understanding that I will not pay anything out of pocket except for tires.
3/12/2025
Shannon F. VERIFIED CUSTOMER
Mike always goes above and beyond to get us the greatest service our Sorento needs. He's an excellent employee
3/12/2025
Joe G. VERIFIED CUSTOMER
Always top rate service , especially when Mike is in charge !
3/12/2025
Mary G. VERIFIED CUSTOMER
George was attentive and excellent at following up with the status of my vehicle.
3/11/2025
Daniel S. VERIFIED CUSTOMER
Very deceiving sales tactics. I asked for an oil change and was offered a 300 dollar and 700 dollar package. I shouldn’t have to repeat myself, and be told, “ we don’t offer what you got last time”
3/11/2025
Denise S. VERIFIED CUSTOMER
Danielle was professional and courteous. A pleasure dealing with her!