Very satisfied with the service provided by George. He showed genuine interest in seeing I was taken care of.
4/3/2025
Natalie C. VERIFIED CUSTOMER
Correspondence with Danielle has been great! Appreciate her explaining everything. Thank you
4/2/2025
Emanuel A. VERIFIED CUSTOMER
N/A
4/2/2025
Tom P. VERIFIED CUSTOMER
It should not take an hour to get a shuttle ride back to the dealership. The recall notice said 2 hours but we were told 4 to 4.5 hours. Recall took two visits rather than one as anticipated. Communication via the text messages was far too slow to get a reply.
4/2/2025
Leonard L. VERIFIED CUSTOMER
Michael is always efficient, friendly, & helpful. It’s a pleasure to have him as a service advisor.
The chairs in the service area & bench outside are much appreciated. I’m 82 years old & have had many years of standing while waiting for a service advisor. Love the comfy new customer chairs in service waiting area.
We have 2 Kias that we have serviced every 6 months, since 2010.
4/2/2025
Ivan T. VERIFIED CUSTOMER
Excellent service!
4/1/2025
Anthony M. VERIFIED CUSTOMER
Eric helps me almost every time that I go in for service on my car, he is great. Always super helpful and knowledgeable.
4/1/2025
Erica E. VERIFIED CUSTOMER
Appreciate the video inspection and online payment
4/1/2025
Denise C. VERIFIED CUSTOMER
Great customer service everyone is very friendly! The check in, updates, and check out were great! Better than Alhambra service!
4/1/2025
Danny B. VERIFIED CUSTOMER
Disappointed someone there stoled or disposed my expensive limited edition keychain! Very disappointing!
3/31/2025
Quyen T. VERIFIED CUSTOMER
Great service and very friendly. I appreciate the honesty and knowledgeable recommendations. George did not try to pressure me into getting services that I didn’t need like other places. Ended up doing some work that was recommended and needed. Best service I received in a long time.
3/31/2025
Migran V. VERIFIED CUSTOMER
I was told that my car would undergo extensive test driving to see if the whistling sound I heard while accelerating could be reproduced. The dealer had my car for 10 days and claims they were unable to reproduce the sound while accelerating. However, when I picked up the car and drove for about 15 minutes the sound was very clearly heard. I doubt enough time was invested in trying to figure out the issue with the car. As a busy physician, I don't have the time to drop off the car again or go test driving with the dealer foreman again to have them hear the sound as well. I can't be without a car and the dealer is refusing to give me a complimentary loaner car, stating it's Kia policy. Mike Connelly, the gentleman in the Service Department who was assigned to me stated that I could drop off the car or bring it by again when the sound was heard.
3/31/2025
Rhashann M. VERIFIED CUSTOMER
Wonderful service !
3/31/2025
Nicholas Y. VERIFIED CUSTOMER
I was very unhappy that the sales manager had told me he would order the part prior to our arrival. 4 days went by and the sales manager ignored me finally my wife had called from a different number and he answered. It took 2 weeks to get my vehicle back. The service manager was easy going but my whole experience with Covina kia has been nothing but unpleasant. I will not be returning from this point forward.
3/31/2025
Carlos A. VERIFIED CUSTOMER
Matt Park is great
3/30/2025
Susan S. VERIFIED CUSTOMER
Service was great ???? Eric gave excellent customer service ???? ???? ???? thank you
3/30/2025
John P. VERIFIED CUSTOMER
George was super helpful and friendly during a busy time at the counter! He was patient and helped me get the services i needed efficiently.
3/29/2025
Andrew C. VERIFIED CUSTOMER
Good
3/29/2025
Adrian A. VERIFIED CUSTOMER
Yes George Kasem has excellent customer service and I will be returning back because of him
3/29/2025
Yvonne K. VERIFIED CUSTOMER
Matt is great! Very informative, good customer service! Prompt responses. Thank you!