I am very pleased with how professional George Kasaem was..
4/7/2025
Benny P. VERIFIED CUSTOMER
Battery terminal covers were both left loose under the hood.
4/7/2025
Ana S. VERIFIED CUSTOMER
Michelle was very knowledgeable and answered all of my questions and put my worries at ease. She was so sweet, it was refreshing seeing a lady in the service department. As a woman myself, I felt very comfortable being helped by her.
4/7/2025
Gil S. VERIFIED CUSTOMER
The only down size on this service is your shuttle car, where you take your customers to their home. After we left the car to the dealer it take an hour before we got a shuttle car to take us home. It will be good if after we leave or car to be service the shuttle car that will take us home should not take that long.
4/7/2025
Daniele S. VERIFIED CUSTOMER
I was pushing to buy a bunch of stuff I didn’t need. The person that help me was quite rude. I wouldn’t bring my car back here
4/6/2025
Alice G. VERIFIED CUSTOMER
I’ve been going to Covina Valley Kia since 2011. I’ve had the pleasure of having Micheal Connelly as my service rep. He is professional, friendly, and accurate with estimate and timelines when having my vehicle serviced…. always with a smile.
4/6/2025
Edwin M. VERIFIED CUSTOMER
The staff of covina kia did an awesome job for the service maintenance of my vehicle, i hope it will do same the next time, God Bless
4/6/2025
Doris P. VERIFIED CUSTOMER
Staff was friendly, however, the glovebox had black smudges on it. My filter was checked during the service. It would be much appreciated if the service technician wiped down the car before returning it to customers.
4/6/2025
Socorro N. VERIFIED CUSTOMER
George was very helpful and gave us options regarding financing the cost of repairs.
4/5/2025
Timothy J. VERIFIED CUSTOMER
You need to bring back car wash
4/5/2025
Jonathan F. VERIFIED CUSTOMER
Bad service and bad communication
4/5/2025
Cesar E. VERIFIED CUSTOMER
I am very greatful for the service today.
4/5/2025
Johnny T. VERIFIED CUSTOMER
God job
4/5/2025
Harriet T. VERIFIED CUSTOMER
I want to thank you all for the amazing work you do. When it is time for me to get a new car I will definitely come to your dealership.
4/5/2025
John M. VERIFIED CUSTOMER
Tech clearly explained everything , making me happy with the service.
4/4/2025
Rachael B. VERIFIED CUSTOMER
Super helpful and efficient.
4/4/2025
Matthew S. VERIFIED CUSTOMER
Took 2.5 months
4/4/2025
Amparo R. VERIFIED CUSTOMER
I had an appointment for my car(Sorento 2019) on March 28th for a diagnostic on the A/C not blowing cold air.
It's been a week and nothing done on my car. I had a road trip and have to pick up my car on April 3rd.too many days to have a diagnostic. Thank you very much, but not coming back to your place.
4/4/2025
Lauran A. VERIFIED CUSTOMER
I drive every day so I know my car is in good working condition. I dropped off my car on 4/1 for a HECU recall. When I returned to pick up my car I was informed the car battery had died due to my child’s backseat camera being plugged into the car charger. They jumped me and began to tell me my car needed a new battery, new air filter and to be serviced again. I said no and left. Turns out they lied to my face. My car battery is in great condition and so is my air filter. I know this because I had my car checked out by people I trust. Whoever worked on my car to do this so call recall loosened the clamps to the battery and that’s why my entire car wasn’t functioning. I’m not a fan of Kia but this put me over the top. I do not trust Kia dealerships because they mess with your car every time.